Whirlpool In-Store Advisor

Overview

In-Store Advisor (ISA) — member of the Whirlpool Program. You have a passion for customer service and thrive in being out in the field, building relationships with Trade Partner Retail Sales Associates (RSAs). You will accomplish this through effective selling, training, and merchandising of Whirlpool products.

• Brand Ambassadorship:
  Act as a trusted subject matter expert to cultivate memorable, positive RSA & customer experiences in-store
• Assisted Selling:
  Drive consumption by directly engaging with customers and supporting RSAs at high-priority retail locations
• Product Training:
  Deliver product training to RSAs to empower their selling capabilities
• B2B Platform Engagement:
  Increase RSA adoption of Whirlpool Central to ensure they are utilizing all available digital tools and resources
• Showroom Merchandising:
  Maintain premium floor model standards by managing physical upkeep, ordering parts, and ensuring accurate POP placement
• Market Intelligence:
  Capture and share actionable retail feedback and insights
• Territory Management:
  Execute a disciplined coverage plan across the assigned territory to ensure consistent brand presence
• Competitor Audits:
  Conduct floor and in-store competitor promotional audits to inform broader business strategies

• Post-secondary education, preferred
• Experience working with major appliances and/or retail selling strongly preferred
• Natural ability to quickly establish rapport with others and be the “Trusted Expert” on Whirlpool’s Products and Services
• Excellent communication skills
• Proven ability to multitask and stay organized
• Ability to learn new computer applications
• Flexibility to work all shifts as required, including evenings and weekends
• Available to travel 40% of role
• Possess a reliable automobile for driving, position requires overnight travel
• Must have a valid driver’s license

• Likes being out, in store, talking to people and genuinely enjoys helping others
• Has excellent communication skills
• Enjoys discovering or learning something new
• Thrives in a fast-paced environment and embraces change
• Experience in Retail Sales, Customer Service or Hospitality is an asset

Equal Opportunity

Employer:

Acosta Group is an equal opportunity employer. Applicants with disabilities will be provided with reasonable accommodations if needed; contact with the subject line "Applicant Accommodation".