Customer Service Representative

Join to apply for the Customer Service Representative role at Applied Industrial Technologies - Canada
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Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance
. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers across Canada.

Applied Industrial Technologies is currently seeking and has an immediate opening for a qualified and motivated individual to fill the position of Customer Service Representative at our Surrey, BC location.

In this role, you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns.

You may also occasionally have hands‑on duties that will require mechanical aptitude.

• Inside Sales responsibilities
• Directly engaged in all sales activities
• Maintaining up‑to‑date knowledge of the company’s service offerings
• Prospecting for new customers and demonstrating product benefits
• Build ongoing relationships with customers
• Responding to customer product inquiries both in person (branch) and via phone/email
• Providing support to the outside sales force
• Ensuring accurate, timely order processing through the computerized order processing system

• 2 or more years of Industrial or Fluid Power components sales experience
• Self‑motivated
• Enthusiastic and exhibits a positive attitude and desire to succeed
• Interest in customer satisfaction and desire to provide excellent service always
• Ability to multitask in a busy office environment while maintaining professionalism at all times
• Attention to detail
• Excellent communication skills – both written and verbal
• Analytical and problem‑solving capability
• Computer literacy with focus on Outlook, Word, Excel, etc.
• SAP experience would be an asset

In accordance with the provincial wage transparency requirements, the expected base compensation for this position is $50,000–$65,000 per year (or more) depending on relevant experience, technical competencies, certifications, etc.

All permanent & full‑time associates are eligible for additional benefits, including but not limited to:
Performance Bonuses, Medical, Dental, Vision, STD/LTD/AD&D, Life Insurance, RRSP Matching, Pro‑rated Vacation Entitlement, Paid Statutory Holidays, Employee Assistance, etc.

Other benefits:
Competitive compensation and bonus opportunities; health, vision, and dental coverage, RRSP with company match; paid vacation, sick time, and company holidays; tuition reimbursement and opportunities for development; company supported community involvement opportunities.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.