Casual​/on-call Security Officer -ELE

Position: Casual/on-call Security Officer 2-ELE
Position Summary  Under the general direction of the Security Manager, this position is responsible for protecting the Company's assets while being a welcoming ambassador to the Casino. Security Officers will protect all guests an d team members against theft, fraud, vandalism and abuse while delivering the highest level of service and respect to patrons and colleagues. This position will perform several varying duties throughout their shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost and found, and monitoring and recording within a daily log and assigned notebook.

They may also be required to provide first aid and medical attention. Ensures adherence to the Companys policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities   Monitoring, documenting and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; preparing written and electronic statements
Enforcing restricted access by unauthorized persons
Observing transactions, slot drops, chip fills and transferring items to Lost & Found
Performing identification checks
Referring disputes to the Supervisor, Security
Conducting regular patrols of the interior and exterior of the property as assigned;
Escorting guests and team members
Performing crowd control as directed
Attend to first aid incidents
Assisting Supervisor, Security with enrolling guests in the Self-Exclusion program
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Education and Qualifications   High School diploma or equivalent required, post-secondary education an asset
Two (2) years of experience working with the public in a service role or in the service industry
Excellent problem solving and conflict resolution capabilities
Must have valid BC Security License
Previous experience or training in security an asset
Must have a valid class 5 drivers license
A current First Aid/CPR certification
Ability to successfully obtain a Responsible liquor service (SIR) certification
Inquisitive, investigative mind, able to identify suspicious behaviors /transactions and make sound judgments based on this
A willingness to learn, develop and achieve new skills for personal and professional development
Computer literacy in MS Office
Able to organize data with great accuracy
Knowledge of privacy legislation an asset
Self-motivator and ability to inspire other team members in enhancing the guest experience within the entertainment business
Ability to multi-task and prioritize
Ability to follow rules, regulations, policies and procedures at all times
Must be able to work independently, without close direct supervision, and apply good judgment and discretion under pressure
Ability to successfully obtain a Gaming License
Work Environment Considerations   Regular casino environment, standing and walking for long periods of time, non-traditional work hours

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