Control Centre Operator Retail Environment

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal® we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Allied Universal® is seeking a reliable, detail-oriented Security Control/ Monitor Guard to join our team in a retail environment in Surrey, BC.

In this role, you will monitor CCTV and security systems, oversee site security operations, respond to incidents, and help maintain a safe environment for clients, employees, and visitors. The ideal candidate has strong observation skills, previous CCTV monitoring experience, and the ability to remain calm and make sound decisions under pressure.

Location: Surrey, BC Pay Rate: $20.00 - $21.00/ per hour Schedule: Needs to be available on Weekdays & Weekends

Shift Time: 1200h - 2200h

• Monitor CCTV, alarms, and security systems to identify and respond to potential security concerns.
• Conduct site patrols and control access to the property.
• Respond to incidents, emergencies, and security breaches in accordance with established procedures.
• Maintain accurate incident reports and daily activity logs.
• Communicate effectively with clients, visitors, supervisors, and emergency responders.
• Escalate critical incidents and follow all site-specific security procedures.
• Deliver professional customer service while maintaining a safe and secure environment.

• Minimum 2 years of security experience
  , preferably in a control room, dispatch, commercial, or retail environment.
• Previous CCTV monitoring experience is required.
• Valid BC Security Worker Licence.
• Strong verbal and written English communication skills.
• Proficiency in Microsoft Office and Google Workspace.
• Excellent observation, problem-solving, organizational, and multitasking skills.
• Ability to remain professional and make sound decisions under pressure.
• Ability to work independently and as part of a team.
• Availability to work the required schedule, including weekends and holidays as needed.

• Ability to stand, walk, and sit for extended periods.
• Ability to operate computers and security equipment for prolonged periods.
• Ability to occasionally lift up to 25 lbs and climb stairs as required.
• Ability to work indoors and outdoors in varying weather conditions.

• Competitive hourly pay.
• Paid training and career development opportunities.
• Opportunities for career advancement.
• Supportive team environment.
• Comprehensive benefits, where applicable.

Equal Opportunity Employer

All candidates must successfully complete the required pre-employment screening, which may include criminal background checks and verification of employment, education, and professional references.

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.