Manager Patient Access & Community Transition Memorial Hospital Job Surrey area,BC Canada,Healthcare

Salary

The salary range for this position is CAD $55.25 - $79.42 / hour

Job Summary

Permanent, Manager of Clinical Operations at Surrey Memorial Hospital located in Surrey, B.C.

We are hiring for this position in a rapidly growing organization that offers opportunities for career growth and advancement.

Benefits

Start earning up to four weeks of vacation in your first year
Comprehensive 100% employer paid benefits
Immediate enrollment in a defined municipal pension plan
87% maternity top-up
50% subsidy on Trans Link passes

Responsibilities

In collaboration with the Executive Director, Directors and site team members, provides operational oversight and management of patient access, flow and transitions between clinical areas within the site, between hospitals and between hospitals and the community to ensure quality patient care, effective patient outcomes and positive patient experience.

Leads the development of "right service" in hospital and community through the development and implementation of a framework to ensure the efficiency and effectiveness of patient placement, access, flow and transition between acute and community care.

In collaboration with department and clinical support areas, identifies barriers to patient flow and provides leadership and management to reduce barriers, address patient flow issues and facilitate improvement.

Monitors, tracks and evaluates access and flow performance utilizing MOH and FH criteria/indicators. Utilizes processes & indicators of patient flow through the use of EDD, 11am and readmissions. Monitors hospital occupancy and use of overflow spaces; utilizes 10 hour performance and processes to move patients to right location; develops protocols to address unusual access, flow and transition demands.

Creates and implements seamless points of transition between acute and community care/services, and evaluates the effectiveness of transition points to/from community (i.e. ALC-HH; EARs; Communicare etc.). Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments/programs at and across sites/community areas and other internal and external stakeholders; ensures Director(s) are informed of significant access/flow/transition activities or developments.

Ensures an effective complex discharge process at the site by providing oversight, leadership and management of access-related resources, departments or roles such as case management, counselling or other related functions which support the complex discharge process.

Responsible for the designation and monitoring of Alternate Levels of Care (ALC) processes, systems and protocols.

Acts as an advocate for patients, residents and families by responding to issues in the program to internal and external stakeholders and agencies; ensures compliance of the complaint review and audit process.

Acts as a resource for Access staff, FH staff and leadership, and clients and families regarding bed allocation policy, principles, procedures and decision-making. Develops partnerships with clinical managers to ensure patients are placed in the most appropriate bed and/or clinical service; implements corrective action as required based on reviewing patient access trends and patterns for the clinical service and/or site; works with patient care teams to interpret and implement changes.

Manages resources through the development of operating budgets as appropriate, review of expenses and the development of action plans.

Recruits staff; provides leadership and mentorship to staff on individual leadership and development plans; provides regular feedback on performance or performance improvement issues; supports employee recognition processes.

Participates in strategic planning, program development and the development of short and long term clinical, operational or service plans, including the development, implementation and negotiation of essential service contingency plans.

Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans. Participates in the development, implementation and negotiation of essential service contingency plans.

Participates and provides input in the implementation and maintenance of access related systems such as Bed Optimization System (BOS) and other related information systems and processes; ensures Fraser Health, MOH and other regulatory reporting requirements are met.

Participates/chairs committees in the hospital or community as required on access and transition issues. Develops status reports for Executive Director to apprise on status of access issues, improvements and recommend initiatives.

Qualifications

Education and Experience

Completion of an undergraduate degree in health sciences or related field, plus seven (7) years' recent related experience in patient access and flow, discharge planning and Alternate Level of Care within a complex health care environment,…