Field Service Technician

Overview

Join to apply for the Field Service Technician role at Wiseworth Canada Industries 1996 Ltd. (Air Compressor Sales, Service, Parts, Installations, Rentals).

The primary function of the Field Service Technician is to provide responsive service, ensuring the reliable and efficient operation of industrial air compressors, while building strong relationships with our customers located in the BC Lower Mainland region.

This is the perfect opportunity for candidates with previous experience in a Service Technician role or similar. Previous compressed air knowledge is an asset; however we will provide all training necessary to become a factory certified Ingersoll Rand Technician. Interested candidates must possess strong mechanical/electrical aptitude, a positive, team-focused attitude, exceptional customer service and communication skills, and the ability to work independently while providing consistent high-quality detailed work.

You will be supported with continuous opportunities to develop valuable technical skills through on-the-job experiences and other training resources offered within the company. If you re a friendly, customer service-oriented person who enjoys solving problems, and is willing to go the extra mile to ensure customer satisfaction, we d love to speak to you about this rewarding career opportunity.

• Remuneration package includes:
  Competitive wage and performance bonuses.
• Banked time off eligibility so you can earn extra days off.
• Per diem when traveling.
• Tool and boot allowance.
• Company service vehicle.
• Fleet fuel/maintenance card.
• Tablet computer.
• Mobile phone.

• Paid time off for vacation and sick days.
• Extended medical, dental, and vision coverage.
• Life and disability insurance.
• Employee assistance program.
• Educational assistance program for courses related to your employment.
• Company matching pension plan.
• Flex/wellness plan (gym memberships, fitness courses, equipment).
• Equipment installations and start-ups, preventive maintenance, diagnostic inspections, and repair of compressed air equipment to ensure operating and quality standards.
• Create a friendly and inviting working environment.
• Effective communication with customers and coworkers, both verbal and written.
• Maintain rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
• Recommending required parts and services to customers and assisting with follow-up through to customer approval.
• Working with internal team to obtain required parts and materials.
• Adhere to safety standards and procedures in changing environments.
• Daily travel to customer sites located in the BC Lower Mainland region with occasional travel to surrounding areas.
• Rotation-based on-call service, with occasional after-hours call-outs.
• Comprehension of electrical wiring schematics and diagrams for all equipment.
• Accurately document service and installation activities by completing work orders, maintenance checklists, and daily time sheets.
• Promote all company products, services and solutions and communicate their value to customers.

• High school diploma. Post-secondary and/or related technical training and experience preferred.
• Previous industrial air compressor service experience is an asset; training available for suitable candidates.
• Applicants with mechanical, millwright, HVAC, electrical/electronics, and compressed natural gas experience will receive special consideration.
• Basic knowledge of AC/DC circuits, wiring diagrams, motors/controls, PLCs, HVAC, electricity, controls, refrigeration systems; refrigerant certification is a plus.
• High level of integrity and ethical values.
• Motivated to stay updated with the latest in compressed air innovation and concepts.
• Use of precision measuring tools for diagnostic trouble shooting of compressed air equipment.
• Comprehension of operations and parts manuals for equipment.
• Operating knowledge of Microsoft Office; proficiencies with laptops and handheld devices.
• Candidates must have their own set of standard tools; specialty and diagnostic tools supplied by the company.
• This position…