Team Lead II

Youth Outreach Empowerment Support Service (YOESS) program, Surrey
Reporting to:
Manager, Youth Services, Surrey North.

Position:
Full‑time Team Lead (35 hours per week), Grid 17 ($34.69 - $36.19/hour).

We are seeking a Team Lead to provide leadership ensuring effective delivery of high‑quality, youth‑centered services aligned with PCRS values and strategic direction.

Responsibilities

Work with the Manager to ensure effective program operations, financial oversight, quality assurance, and service delivery, including implementing contract requirements and monitoring/reporting on contract outcomes.

Carry a 0.5 caseload, providing direct support to youth as needed while modeling best practices in engagement, care planning, and documentation.

Provide leadership, mentorship, and support to YOESS staff, fostering an engaged, collaborative, and culturally safe team environment.

Oversee the development, documentation, and ongoing review of all program components, including evaluation processes required by PCRS and funders.

Ensure staff deliver trauma‑informed, culturally safe outreach and support services to vulnerable youth, including relationship building, care planning, life skill development, and connection to housing, health, mental health, addictions, and recreation resources.

Maintain strong partnerships with MCFD YOET teams, MCFD Probation Officers, and other youth‑serving community agencies, including attending monthly YOET meetings.

Ensure accurate and timely documentation, including case notes, statistical reporting, and Service Unit Hours.

Apply PCRS policies and procedures consistently across all program operations and staff practices.

Promote open communication, shared learning, and collaborative problem solving within the team.

Qualifications

B.A. in CYC, YCJ, or related field; BA in unrelated field with two years’ related experience; or a Child and Youth Care or Youth Justice Diploma plus experience; or a combination of related work experience and education with vulnerable youth.

Minimum 2 years of relevant leadership/supervisory experience.

Excellent youth‑work skills and ability to build rapport and trust with young people.

Effective team‑building and mentoring skills.

Strong verbal, interpersonal, presentation, and written communication skills.

Excellent time‑management skills: ability to balance multiple, often conflicting priorities.

Criminal record check including the vulnerable sector.

Valid BC driver’s license and vehicle with business insurance.

Benefits

Equitable base pay – Certified Living Wage Employer.

Generous paid vacation time, personal time, sick time; additional paid time off for life events.

Additional paid holidays:
Easter Monday, Boxing Day.

Extended health, prescription, dental and vision care plan, with 100% employer‑paid premiums.

Disability and life insurance coverage.

Employee & Family Assistance Program, including preventive health and counseling.

Membership in the Municipal Pension Plan with generous employer contributions.

Flexible schedules and earned time‑off program.

Full‑day agency orientation and extensive training, with regular ongoing performance evaluations.

In‑house digital and classroom learning opportunities; staff funding for professional development.

Opportunities to use your voice and participate in committees on policy, wellness, safety, EDI, and more.

EEO Statement
Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons who anticipate needing accommodations for any part of the application process may contact our HR department at  Personal information will be kept confidential.

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