Youth Support Worker Part Time

Title:

Youth Support Worker

Location:

Phoenix, Center (Main Campus) – Part Time – Sundays and Mondays 11:00pm–7:00am – Reports to Senior Manager – Compensation: $29.76–$31.64 per hour.

The primary role of a Youth Support Worker is to build trusting, supportive professional relationships with youth and young adults in the Youth & Young Adult (YAYA) Program. The worker supports clients to reach their goals, transition to healthy adulthood, and re‑enter the community when ready.

• Welcome and orient youth/young adults accessing Phoenix services upon entry to the Program (introduce and explain services, facility tours, program orientation).
• Actively engage with and develop relationships with at‑risk youth and young adults aged 17–24.
• Coordinate youth meetings and activities, including recreation and life‑skills, individually and with primary treatment providers.
• Respond to and attend to clients’ immediate needs (food, clothing, recreational opportunities).
• Assist clients with daily instrumental activities, household upkeep, and community participation.
• Collaborate with staff to assist youth in attaining short‑ and long‑term goals, develop strategies and action plans per care plans.
• Help youth access external community supports and accompany them when required.
• Respond to medical emergencies or concerns related to behavior, mental health, emotional issues, or substance use using trauma‑informed practice.
• Maintain cleanliness and safety of the residence, including laundry as needed.
• Manage youth case files, relevant reporting, and documentation.
• Attend all training and meetings directed by manager.
• Complete room searches and cleans upon client discharge.
• Monitor site security and address safety concerns, including controlled access and tracking client whereabouts.
• Complete critical‑incident reports as policy requires.

• Grade 12 certificate in Community Social Service or equivalent.
• Recent, related experience (≥1year) providing community social services to youth and young adults, substance‑use, mental‑health or corrections populations.
• Valid Class5 driver’s licence with clean abstract.
• First Aid with CPR‑C‑AED certificate (preferred).
• Food Safe certificate (preferred).
• Non‑Violent Crisis Intervention training certificate (preferred).
• Food Protection Certification is required.

• Effective verbal and written communication.
• Interpersonal skills and ability to work with others.
• Teaching and facilitation skills.
• Physical capacity to perform job duties.
• Organizational skills and time‑management.

• Initiative, flexibility, adaptability and resourcefulness.
• Actively seeks and incorporates feedback for continuous improvement.
• Sets goals, implements action plans, monitors progress, and evaluates results.
• Efficiently manages competing tasks and uses time effectively.

• High degree of relevant, current knowledge and skill.
• Consistently produces accurate, thorough, high‑quality work on time.
• Promotes a culture of health and safety and enforces best practices.

• Independent thinking and creativity.
• Effective problem‑solving skills.
• Makes clear, consistent, transparent, timely decisions.
• Sound judgment in the organization’s best interests.

• Articulates clearly and professionally in writing and verbally.
• Demonstrates high emotional intelligence, tact, and diplomacy in sensitive situations.
• Positive personal presence and listening skills.

• Models core values of social justice, teamwork, social innovation, and strength‑based practices.
• Fosters enthusiasm, energy, and commitment.
• Takes responsibility for personal actions, performance, and health.
• Reliable and accountable; punctual and ready to work.

• Works effectively with colleagues to ensure organizational success.
• Champions positive working relationships with staff and external partners.
• Supports openness, teamwork, and communication across programs.
• Leverages others’ expertise for organizational success.

All qualified applicants are welcome to apply. Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations may contact the HR department. Any personal information provided will be maintained in confidence.