C174 - Residential Support Worker Temporary

Job Title: Residential Support Worker (Full Time
- Temporary)

Number of Position: 1

Competition Number: C174

Location: Rising Sun

Position Status: Full Time
- Temporary

Shift Timings & Days: (Monday
- Friday) 08:00 am - 04:00 pm

Reports to: Program Manager, Rising Sun

Compensation: (Grid 21) $29.76 - $31.64

The Residential Support Worker at Phoenix Society is a member of the integrated services team. In line with the overall purpose of facilitating the capacity building of participants to maximize their community reintegration and supporting residents who are transitioning out of Federal Correctional Institutions, the Residential Support Worker is accountable for: client supervision and monitoring, assessing public risk and client needs, client support, community building with Corrections Service Canada, local police and other external partnerships.

• Support the clients in adhering to the community guidelines set out in both their CSC conditions and Program Agreement conditions
• Support clients with their community reintegration plans by maintaining accurate logging and documentation as required by the Society and Corrections Service Canada.
• Build a therapeutic relationship to support the client in their life skills and goals
• Support proper reporting/documentation and collaboration for: breach of conditions which include but are not limited to: suspected alcohol or drug use; clients who LATE for curfew and/or do not return home; escalating, unsafe behaviour; emergency medical situations; client requests to go to the hospital; and power failures, fire, or other emergency conditions which require staff supervision or consultation
• Respond to emergencies within a moments notice, via rapid response to all areas of the CRF building, as per established protocols
• Once trained through CSC and Management/Case Managers at Rising Sun, male-identifying staff must support Urinary Analysis requirement such as scheduling appointment with client, ensuring client follows established protocols, labelling and signing, and arranging pick up with specified receivers
• Deliver food to residents of Rising Sun and push food cart around the various CRF floors
• House walks for 3‑6 times per shift on all the floors of the CRF, ensuring safety and presence of residents
• As directed, provides medication assistance to residents, including meeting residents at designated off‑property locations (up to 100 meters), in accordance with organizational policies, safety procedures, and applicable legislation

• Support administrative tasks including photocopying, case documentation, database entry, filing, and answering phones
• Maintain cleanliness and organization of the office. Wipe down desktops and countertops and take out garbage as required
• Pack rooms, lift and organize boxes during room packs of residents, weighing between 20‑30 pounds
• Perform other duties as required

• Grade 12
• Certificate in Community Social Service
• Recent, related experience of one year working with marginalized populations, substance use services, mental health, corrections, etc.
• The ability to understand the dynamics of offender behaviour and assess their needs and risks
• The skills to counsel offenders, form effective relationships and gain trust
• The skills to understand the use of authority in supervision and to intervene effectively in crisis situations
• The ability to assist offenders in identifying and solving practical problems involved in their successful reintegration into the community
• The ability to assist offenders in identifying and obtaining community services required for their successful reintegration
• Skills in communicating effectively, both orally and in writing
• The ability to demonstrate cultural competence and respect for diversity
• Satisfactory completion of police fingerprinting and enhanced security reliability clearance
• Satisfactory completion of Employee Immunization Record is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI) certification
• First Aid Level 1 with CPR is required

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of…