Family Support Worker; float

The Family Support Worker (Float) works across three programs (Family Engagement, Outreach Parenting, and Rapid Response), providing client and caseload support as operationally needed.

Under the direction of the Métis Family Services (MFS) Associate Director of Program and Practices, the Family Support Worker (float) will promote a least disruptive measures philosophy and support MFS and MCFD protection staff by: assisting clients in the development of skills required to parent in a safe and effective manner, supporting clients with accessing resources and navigating systems, and supporting clients through access visits with their children.

This support will align with the promotion of viable alternatives to the removal of children whenever possible.

The Family Support Worker’s (float) support of clients will include, but is not limited to, gathering information on and assessing family functioning problems in order to develop and implement intervention plans within program guidelines, providing referrals, support, guidance and problem-solving to clients to address issues related to family functioning, and providing parenting skill building, emotional support and feedback to clients.

Reports to
:
Program Supervisor

Key Duties and Responsibilities

• Supports operations across the Family Engagement, Outreach Parenting, and Rapid Response programs by supporting files from each program as required.
• Gathers information relevant to the client’s problems, needs and risks by interviewing, observing behaviour, meeting with caregivers and service providers and using a variety of inventories, checklists and questionnaires. Assesses the information gathered to identify client problems, needs, and risks. Develops and implements an intervention plan within program guidelines.
• Provides support, guidance and problem-solving to clients to address issues related to family functioning in an individual or group setting using techniques such as active listening, conflict resolution, basic non-clinical group counselling techniques and psycho-educational group methods to resolve the identified problems, needs and risks.
• May provide intensive one-to-one support in the client’s home (i.e. life skills, home management skills, parenting skills, behaviour management training, access visit supervision, transportation as needed, etc.).
• Participates in the development, modification and evaluation of Client Service Plans and Risk Reduction Plans with the integrated case management team.
• May support access visits while supporting Client Service Plan and Risk Reduction Plan objectives.
• Participates in integrated case management meetings on a regular basis to report clients’ activities and progress.
• Outlines services provided by the program and/or organization. Provides information on and referral to other community service providers, resources and professionals as required.
• Provides parenting skill building to clients on issues such as parent-child interaction, child development, discipline and guidance, and behaviour management.
• Provides emotional support and feedback to clients.
• Consults with the Supervisor on a case-by-case basis.
• Participates as part of a support team, monitoring client progress and well-being, evaluating the effectiveness of the intervention and family plan and making further recommendations prior to closure of file.
• Plans and conducts group educational sessions on topics related to family functioning.
• Liaises with and/or promotes the interests of clients with other community service providers, professionals and school personnel as required. Accompanies clients to meetings and appointments as required.
• Provides support and guidance to clients and families; facilitates positive family communication, assists clients in making positive changes and solving problems related to family functioning and child safety, using techniques such as active listening, conflict resolution and basic counselling techniques.
• Maintains related records and statistics. Produces client service plans, progress and discharge reports in accordance with established program policies and guidelines.
• Maintains related records and statistics and provides…