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Job Description & How to Apply Below
1.1.2. Street, Surrey, BC , CAN
Pay or shift range: $30.86 CAD to $32.18 CAD.
Pay range is shown as an hourly rate. PCRS operates on a fixed wage grid with a step increase typically granted after one year of employment.
Description
Wage Grid 15
Last Date to Apply:
August 8, 2026
About the Program
The 1.1.2 is a transitional housing initiative for young adults ages 18–24 in Surrey, operating a 30‑bed residence with 24‑hour staffing and support. Residents live in a substance‑free environment and receive individualized, one‑to‑one support focused on building life skills, setting goals, and participating in structured group activities that promote stability and independence. As youth prepare to transition, The 1.1.2 provides housing search and transition planning, moving assistance, landlord advocacy and mediation, and coordination with social workers and other systems partners to support successful moves into safe, stable, and affordable independent housing.
Hours & Conditions of Work
Auxiliary (casual)
Working Hours - This position supports teams who work in the evenings and on weekends. There will be on‑call work, evening, and weekend work.
Requires the ability to lift up to 50 lbs, to assist with moving items such as furniture.
Position Summary
This position involves supporting staff on shift, crisis management, direct care to program participants. The Shift Lead supports, mentors, and provides learning opportunities for staff on shift. Shift Leads also provides one‑on‑one support, transition planning and leads group activities including social recreation, meetings, and unit checks.
The successful applicant will bring their passion for supporting youth in housing, leadership skills and desire to be a part of a large team to the role.
Responsibilities
Provides direction and support to staff on shift
Mentors and orients new staff
Coordinates service delivery and programming
Works with the Team Lead to ensure overall operations and service delivery aligns with contract expectations
Develops supportive and engaging relationships with youth
Develops individualized service and transition plans collaboratively with participants
Assists youth in maintaining program expectations such as attending meetings, maintaining unit cleanliness, supporting participants to attend school, work or volunteer opportunities and maintaining connection with other support workers
Maintains accurate case notes, monitoring youth progress, engagement, and participation in the program; other administrative tasks will be required
Conducts participant file audits and reviews
Provides life skills support and lead group activities
Provides transportation to participants
Liaises with professionals such as social workers, school personnel, and other community staff
Provides individualized housing supports such as housing search support, moving assistance, landlord advocacy, mediation and liaise with social workers to support youth to find, secure and move into safe and affordable housing
Participates in and engage in a collaborative and effective staff team
Communicates effectively with coworkers and staff and participate in team efforts
Participates in professional development and training
Advocates and promotes the agency’s services, funding needs and value to the community
Participates in community engagement including presentations and communications
Represents PCRS at community and official functions
Ability to respond to crisis scenarios using agency protocols and ethics
Experience working with vulnerable and unhoused young people
Effective team collaboration skills
Experience creating and working within a culturally inclusive environment for staff, partners, and participants
Strong verbal, interpersonal, presentation, and written communication skills
Excellent time management skills and the ability to handle multiple, often conflicting priorities
Sales Force for Case Management
Some Knowledge
Education
Required:
2‑Year Diploma or better in Child and Youth Care or related field.
Preferred: Bachelor's Degree or better in Child and Youth Care or related field.
Experience
Required:
1 year Experience in a leadership role in a related field.
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