C178 - Program Assistant Casual

Program Assistant - (Casual)

Number of Positions: Multiple

Competition Number: C178

Location: Phoenix Center (Main Campus)

Position Status: Casual (On Call)

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day‑to‑day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre‑established care schedules. Works to ensure a safe, well‑maintained, and healthy environment.

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• Assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client‑focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs and provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Debriefs with incoming shifts to ensure detailed transfer of information (e.g., concerns)
• Supports a safe, well‑maintained and healthy building environment
• Conducts regular rounds of the facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

• Grade 12
• Certificate in Community Social Service
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• Satisfactory completion of Nonviolent Crisis Intervention (NVCI)
• First Aid 1 and current CPR certificate is required

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results‑orientation
• Strong problem‑solving, analytical, and creative skills with the ability to exercise sound judgment and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self‑improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively