Supervisor Truck Operations

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Job Summary

The Supervisor Truck Operations is responsible for the management of Canadian National Trucking Limited (CNTL) Truck Owner Operators for the territory served by CN's Intermodal Terminal. The role is critical to the success of CN's domestic retail customers as the CNTL Owner Operators performs pick-up and delivery services to and from the respective Intermodal Terminals. The incumbent ensures sufficient trucks are available to meet customer demand, federal, provincial, state and local regulatory obligations, and maintains efficient system operation.

Main Responsibilities

Management of Truck Supply

• Monitor business demand and collaborate with the Supervisor Road Operations to resolve truck requirements and adjustments in truck schedules to meet customer demand

• Source additional trucks from motor carriers

• Recruit new CNTL Owner Operators

• Ensure new CNTL Owner Operators are thoroughly vetted through previous employment validations, Police Record check, Criminal Background check, road test, interview, online training and complete the CNTL orientation program

• Make certain that other motor carriers closely observe regulatory compliance, insurance coverage, and drivers are familiar with CNTL processes as well as requirements

• Ascertain Owner Operators make their trucks available on the scheduled days and report on time to meet customer demand

• Confirm records for CNTL Owner Operators and other Motor Carriers are completed and remain updated with current information and documentation as required by Government regulations for that jurisdiction

• Confirm compliance with the Standard contract and the Collective Agreement (CA) with UNIFOR in Canada

• Hold Owner Operator accountable for performance through coaching and focusing steps outlined in the agreement

• Respond to grievances through the Grievance Tracking System (GTS) and work to resolve issues where appropriate and practical according to the requirements of the CA

Safety

• Coach and train Owner Operators on correct safety behaviour

• Investigate vehicle accidents, traffic violations, and Department of Transport violations

• Document all accidents and violations on the CNTL Contractor Management System

• Resolve the root cause of the incident and take corrective action with the contractors through remedial training

• Analyze the safety data to identify trends and develop initiatives to reduce the frequency of violations

• Conduct safety conferences for all contractors to increase awareness of safety-related incidents, corrective actions, and prepare material to help contractor's team improve the overall performance

• Conduct efficiency testing of CNTL Owner Operators by evaluating their pre-trip inspections, on road behaviours, and compliance with CNTL's operating processes

Customer Service

• Provide marketing expertise on ability to haul container shipments between jurisdictions with differing weight limit regulations

• Support customers in proper weight distribution to maximize payload shipped

• Develop operating plan to service new customers

• Coordinate with Dispatch, Customer Service, and Cube Managers to plan workload, truck supply and process to maximize on time performance, and ensure customer expectations are met

• Monitor local road network

• Represent CNTL at Customer Meetings to respond or advise on operational questions

• Propose potential operating efficiencies to improve CNTL's customer service

Cost Control

• Maximize use of CNTL Owner Operators to minimize costs associated with utilization of other Motor Carriers

• Identify opportunities to improve driver productivity

• Coordinate with Supervisor Road Operations…