Team Lead - Value Added Services; VAS

Position: Team Lead - Value Added Services (VAS)
The VAS Team Lead is responsible for ensuring all value-added services meet stringent customer, vendor, and retail compliance requirements, owning critical activities such as labeling, packaging standards, palletization, and other end customer requirements. This role drives daily throughput by coordinating resources and aligning workflow across Processing and Replenishment, while maintaining standardized procedures to protect the business from chargebacks, rework, and compliance penalties.

Acting as the DC’s dedicated subject-matter expert for VAS, the Team Lead enhances operational efficiency, optimizes labor usage, and supports scalable growth as volume increases—serving as the central point of accountability for quality, accuracy, and audit readiness.

This position may be engaged to lead work in a number of key areas/departments within the CAN DC. As such the duties will vary slightly depending on the CAN DC area/department.

ESSENTIAL JOB RESULTS-Leadership, Team Support & Development Provide day-to-day guidance to assigned team members to support safe, accurate, and productive execution of tasks.

Train new hires and cross-train existing associates on standard operating procedures, Prescribed Work Methods (PWMs), equipment, and workflow expectations.

Offer real-time coaching and support to reinforce accuracy, quality, and productivity; escalate ongoing performance concerns to Supervisors.

Identify skill gaps or training needs through observation and recommend targeted development opportunities.

Foster a culture of teamwork, communication, and continuous improvement; act as a point of contact for questions and problem-solving on the floor.

Maintain consistent messaging by ensuring team members understand priorities, updates, and shift expectations.

Performance Execution & Workflow Coordination Execute and assist in driving the daily operating plan, ensuring orders and tasks are completed within established timelines.

Use Warehouse Management Systems (WMS) and RF technology to release, track, and monitor work, ensuring accurate and timely processing.

Coordinate the flow of work for assigned areas, prioritizing tasks such as replenishment, put away, picking, packing, stock rotation, and inventory accuracy.

Support product restock, slotting, and inventory maintenance to achieve service levels and minimize stock-outs or misplacements.

Assist in identifying and resolving minor operating issues, escalating more complex problems to Supervisors promptly.

Prepare end-of-shift updates to ensure seamless handoff of departmental status to the next shift Team Lead or Supervisor.

Quality, Accuracy & Continuous Improvement Monitor adherence to quality standards; ensure product handling follows established guidelines to minimize damages and maintain product integrity.

Participate in root-cause analysis and corrective actions when quality issues or process gaps are identified.

Review work for accuracy and completeness; flag discrepancies and support investigation of inventory variances.

Contribute to process improvement by identifying inefficiencies and recommending enhancements to Supervisors.

Collaboration & Communication Maintain strong communication with Supervisors, peers, and cross-functional partners to support operational alignment and problem resolution.

Communicate key performance indicators (KPIs), workflow updates, and operational issues to team members in a clear and timely manner.

Serve as a liaison between hourly associates and leadership, ensuring information flows effectively in both directions.

Support coordination across functional areas to enable smooth end-to-end processes (e.g., replenishment to picking, inbound to putaway).Safety, Compliance & Maintenance Model safe work behavior and ensure all team members follow safety policies, PWMs, and compliance requirements.

Maintain a clean, organized, and hazard-free work area; ensure equipment is used properly and safely.

Address unsafe behaviors immediately through coaching and escalate repeated violations or safety concerns to Supervisors.

Support reporting of incidents, near misses, and equipment issues following established procedures.

ADDITIONAL…