Workplace & Facilities Assistant

Join Superdrug Head Office Help Create a Great Workplace Experience! Location:
Head Office, Croydon

Hours:

Up to 18 hours per week (Monday, Wednesday and Friday)
Salary:
Competitive

Why Superdrug?Passionate about delivering fantastic service and creating a great workplace environment?

Our vibrant Head Office, based just moments from East Croydon station, is home to hundreds of colleagues working together to deliver That Superdrug Feeling. We're looking for a friendly, proactive and hands-on individual to join our Office Services team.

This is a varied role combining facilities support, porterage, meeting room setup and front-of-house reception cover. We're looking for someone who enjoys being active, takes pride in delivering excellent service and is equally comfortable moving office furniture as they are welcoming visitors to Head Office.

Our success comes from our people. We celebrate individuality, encourage collaboration and work together to create a positive experience for our teams and visitors every day.Here's the exciting bit A day includes:

As our Workplace & Facilities Assistant, you'll play a vital role in keeping our Head Office running smoothly.

No two days are the same, but you'll spend your time:

Receiving and distributing deliveries, parcels and post Moving furniture, equipment and office supplies across the building

Setting up and resetting meeting rooms and event spaces

Supporting office moves and workspace reconfigurations

Welcoming visitors, guests and contractors to Head Office Providing reception and concierge support during busy periods and holiday cover

Creating a positive first impression for everyone who visits Superdrug Conducting routine checks of meeting rooms, kitchens and shared spaces

Supporting the Office Services team with day-to-day operational activitiesKey Responsibilities

Facilities & Workplace Support Receive, log and distribute incoming deliveries, parcels and courier items

Prepare and dispatch outgoing mail and packages

Move furniture, office equipment and supplies safely and efficiently throughout the building

Support internal office moves and desk relocations

Set up and reset meeting rooms to required layouts

Assist with office events and workplace activities

Reception & Visitor ExperienceSupport the Concierge and Reception teams when required

Welcome visitors, guests and contractors in a professional and friendly manner

Create a positive first impression of Superdrug Respond confidently to visitor enquiries and direct guests appropriately

Assist with meeting room bookings and visitor arrivals

Deliver excellent customer service to colleagues and visitors alike

Facilities SupportConduct routine checks of meeting rooms, kitchens and communal areas

Report faults, maintenance issues and workplace hazards

Maintain safe, organised and tidy storage areas

Support the smooth day-to-day running of Head Office facilities

Health & SafetyFollow all Health & Safety policies and procedures

Carry out manual handling tasks safely and responsibly

Help maintain a safe working environment for colleagues and visitorsWhat We're Looking ForEssential Previous experience in a facilities, porterage, workplace support, logistics, hospitality or customer service role Comfortable working in a physically active role involving regular lifting, carrying, moving and setting up furniture and equipment

Ability to carry out manual handling activities safely throughout the working day Confident interacting with colleagues, visitors and stakeholders at all levels

Excellent customer service and communication skills

Professional and approachable manner

Strong organisational and time-management skills

Ability to work independently and as part of a team Basic IT skills, including Microsoft 365 and email

DesirableExperience working within a corporate Head Office environment

Reception, concierge or front-of-house experience

Knowledge of Health & Safety and manual handling practices

Experience supporting facilities or workplace servicesPersonal QualitiesWe're looking for someone who is:

Friendly, welcoming and approachable

Professional and confident when dealing with visitors

Reliable and punctual

Proactive with a hands-on attitude

Comfortable in a physically demanding role Happy working on their feet for much of the day Flexible and adaptable

Organised with strong attention to detail

Passionate about delivering excellent serviceAdditional RequirementsThis role involves regular manual handling, lifting, carrying and moving furniture, deliveries and office equipment.

Candidates should be comfortable undertaking the physical requirements of the role, with reasonable adjustments considered where appropriate.

Flexibility to support occasional events, workplace changes and busy periods.

Willingness to provide reception and visitor support when required.Here's What's In It For You33 days holiday rising to 38 days with length of service (inclusive of bank holidays, pro rata)2 staff discount cards for yourself and a family member or friend
30% discount on Superdrug…