Administrator​/Receptionist - East Division

Ready to make an impact? Why not consider

joining us as a Administrator/Receptionist within

East Surrey Division of Modality Partnership!

want to acquire skills which embrace new

technologies, and you want a role where

everyday matters, we want to hear from you!

commitment, accountability, respect, and

excellence (CARE).

We are looking for Administrator/Receptionist to join our teams at Smallfield

Surgery (Smallfield)/Townhill Medical Practice

Practice (Horley), full time for 37.5 hours per

week. This is so much more than a traditional

reception role as you will be a vital part of a

team embracing technology and automation to

support online, patient-facing services, and

back-office administration.

Your acquired skills will maximise the use of

technology to manage patient appointments

and enquiries efficiently, helping ensure our

practices run smoothly while delivering an

If you are a problem-solver who enjoys

interacting with people and want to make a real

difference every day, this could be the role for

you.

• NHS pension scheme
• Minimum 27 days annual leave + 8 bank
• Employee discounts and benefits
• Employee Assistance Programme (EAP)
• Career development and education pathways
• Enhanced family-friendly policies
• Flexible working options

This is a dynamic, patient-facing, back-office,

and digitally advanced customer service role

that maximises the use of digital tools and

automation to maximise patient care and the

overall patient experience. You will provide

compassionate support, answer patient

queries, and signpost to the right team member.

You will work in innovative ways, embracing

new technologies such as digital patient triage

and automation to support the delivery of high

quality patient care.

• Managing appointments and patient enquiries through the provision of digital patient triage which may be initiated through online, in person, or via telephone requests
• Handling administrative tasks efficiently embracing IT and innovative automation
• Supporting the practice with flexibility, innovation, and problem-solving
• Contributing as a confident and caring member of the team

You will need adaptability, initiative, and the

drive to make a difference every day and in

return you will be rewarded with meaningful

work, genuine job satisfaction, and the

fulfilment of seeing the positive impact you

make as part of a supportive, values-driven

team.

Our 4 practices are part of Modality

Partnership, one of the UK’s largest GP super

with a workforce of more than 1,500 staff. We

innovate continuously to improve patient care

and staff experience through digital tools and

automation.

This role offers the opportunity to develop a

broad range of digital, front-line, and

administrative skills while helping to improve

systems and ways of working across the

organisation. You’ll work in line with our CARE

values—Commitment, Accountability, Respect

and Excellence—making a positive impact on

both patient and staff experience.

We offer access to our benefits scheme, NHS

pension, and clear career development

pathways. As an Equal Opportunities Employer,

we are committed to diversity and fair

treatment. If you’re seeking a rewarding role

where your contribution matters,