More jobs:
Aftercare Co-Ordinator Service & Maintenance Administrator Admin ; Office Based) Carshalton
Job in
Surrey, Surrey County, England, UK
Listed on 2026-10-15
Listing for:
Imperium Building Systems Limited
Full Time
position Listed on 2026-10-15
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator
Job Description & How to Apply Below
Job Title: Aftercare Coordinator
Department / Team: Aftercare
Reports To: Aftercare Director
Direct Reports: None
Location & Work Pattern: Office-based (SM5), Monday–Friday
Contract Type: Full-time
In this role, you own the day-to-day coordination of our service department, ensuring engineers are effectively scheduled, clients are well looked after, and service delivery runs smoothly. You act as the central point between clients, engineers, and internal teams, proactively managing workloads, resolving issues, and maintaining high service standards across all service contracts and reactive works.
Key ResponsibilitiesYou will:
- Own service delivery coordination
, ensuring all jobs, PPM visits, and reactive works are planned, scheduled, and completed efficiently - Manage engineer schedules and workload
, making day-to-day decisions to optimise resource use and meet client expectations - Act as the primary point of contact for service clients
, maintaining strong relationships and ensuring a professional, responsive experience - Coordinate and track all service activity
, ensuring reports, updates, and job progress are completed accurately and on time - Oversee PPM planning and delivery
, ensuring visits are scheduled proactively and aligned with contractual requirements - Support commercial performance
, including issuing invoices, following up on quotes and renewals, and maintaining visibility of outstanding work - Resolve client issues and complaints
, taking ownership of problems and escalating where appropriate - Ensure accurate system management
, maintaining up-to-date records across service platforms (e.g. Simpro) to support visibility and reporting
- Plan and schedule engineer visits, including reactive and planned maintenance works
- Liaise with clients to coordinate bookings, changes, and updates
- Issue work orders and job information to engineers and subcontractors
- Track engineer reports and ensure timely completion and distribution to clients
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×