Customer Service Executive

Are you a professional who enjoys solving problems and helping people?

TIV in Ashford is looking for a new person to join our team. This is a stable, permanent role for someone who wants to build a career in a high-end environment.

The Role
You will be the main point of contact for our executive clients. This is not a typical call centre job. You will manage high-level accounts and ensure their experience is perfect.

Key Responsibilities:

* Answer incoming calls from executive-level clients.

* Resolve complex delivery and logistics queries.

* Provide clear and professional updates on orders.

* Work closely with the warehouse team to track shipments.
Schedule and Pay

* Salary: £30,000 per year.

* Type:
Permanent, full-time contract.

* Hours:

Monday to Friday, 9:00 AM – 5:00 PM.

* Location:

Ashford (Office-based).
About You
We are looking for a candidate who is calm under pressure and has excellent communication skills.

* You have experience in customer service or office administration.

* You can speak clearly and professionally to business leaders.

* You are organized and good at solving puzzles to find the best solution for the client.

* You enjoy working in a fast-paced environment