Customer Service Advisor - TEMP

Call Handler/Appointment Scheduler x2 – 6 Month Temporary Contract

📍

Location:

Oxted / Hybrid working (after the first 3-4 weeks)
💰 Salary: £13.50 per hour
📅 Duration: 6-Month Temporary Contract
⏰

Hours:

Monday to Friday, 37 hours per week – 8.30am – 4.30pm/9am-5pm (rota)

An experienced and customer-focused Call Handler/Appointment Scheduler is required to support a busy Housing Services – Building Maintenance team.

The successful candidate will be responsible for handling repair and maintenance enquiries, accurately logging requests, scheduling appointments, and coordinating works efficiently. This role requires excellent communication skills, strong organisation, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

* Handling inbound repair and maintenance enquiries.

* Logging and triaging repair requests accurately.

* Scheduling appointments and managing work diaries.

* Liaising with operatives and contractors.

* Monitoring job progress and providing updates.

* Maintaining accurate records using internal systems.

Skills & Experience

* Previous customer service or contact centre experience.

* Scheduling or coordination experience.

* Strong communication and organisational skills.

* Ability to manage difficult or vulnerable customers.

* Knowledge of housing repairs desirable.

* Experience using MRI (Orchard) desirable.

For your information:

* Interested? Please send your CV in as a Word format only

** Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

*** Not for you but you know someone suitable? Take advantage of the Your Recruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

Your Recruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

To stay safe in your job search we recommend that you visit Jobs Aware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the Jobs Aware website for information on common scams and to get free, expert advice for a safer job search