Customer Service Representative

Overview

Customer Service Representative advertising location 43, Croydon Road, Caterham, England, CR3 6PB
. Contract type: part-time.

Hours:

18 per week. Salary: £12.75.

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Our shops have a variety of opening times between 8am–10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change; they will include evening and weekend working.

• We offer a range of competitive benefits including development opportunities
• London Location Allowance: for roles within the M25, an additional 50p per hour on top of base salary
• Annual pay review and bonus scheme
• Holiday entitlement: 28 days per year (pro rata)
• Paid birthday day off in addition to 28 days
• Pension contributions matched up to 4%
• Perks and discounts in high street shops, cinemas and holidays
• Training and development with opportunities for career growth

• Age 18+ (it's a legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

After you apply, our Talent Acquisition team will review your application. If successful, you will receive an email with a link to complete an online assessment via Hire Vue. Successful candidates will then be invited for an interview.

William Hill is part of evoke. With over 1,300 shops across the UK, the Retail team sits at the heart of the high-street experience. evoke brings together brands William Hill, 888 and Mr Green. The company emphasizes trust, belonging, and internal promotion.