Customer Service Administrator

Job Title:
Customer Service Administrator

Location: Redhill (Hybrid Working 2 days from home)
Salary: Up to £32,000

Summary

This is an excellent opportunity for a proactive and customer-focused Customer Service Administrator to join a busy supply chain and customer operations team.

The successful candidate will play a key role in delivering excellent customer service by processing orders accurately, resolving customer queries efficiently and supporting the smooth day-to-day operation of the order fulfilment process. This role requires excellent attention to detail, strong organisational skills and the ability to build positive relationships with both customers and internal stakeholders.

Main Responsibilities

Customer Service & Order Management

• Process customer orders accurately and within agreed timescales
• Coordinate orders with third-party logistics providers
• Manage order amendments and maintain accurate system records
• Process clearance, destruction and downgrade orders
• Coordinate customer sample requests
• Arrange special deliveries, courier bookings and stock uplifts
• Ensure customer orders are despatched and invoiced promptly

Operational Support

• Complete month-end administration activities
• Process purchase orders and stock receipts
• Liaise with manufacturing and distribution sites regarding deliveries
• Maintain accurate operational records and documentation

Customer & Stakeholder Management

• Build strong relationships with customers
• Act as the first point of contact for customer enquiries
• Resolve customer issues in a timely and professional manner
• Liaise with internal departments regarding product issues and customer requirements

Continuous Improvement

• Identify opportunities to improve customer service processes
• Support continuous improvement initiatives across the business
• Communicate service and supply issues to relevant stakeholders
• Work collaboratively with planning and operations teams to minimise waste and improve efficiency

Other Duties

• Provide support during busy periods and holiday cover
• Participate in a bank holiday rota where required
• Undertake any other duties appropriate to the role

Essential Skills & Experience

• Previous experience in a customer service, customer operations or supply chain administration role
• Excellent customer service and communication skills
• Strong attention to detail with high levels of accuracy
• Good numerical and analytical ability
• Strong organisational and time management skills
• Ability to prioritise workload and meet deadlines
• Proficient in Microsoft Office (Excel, Word and Outlook)
• Excellent problem-solving skills
• Ability to build positive working relationships across multiple teams
• Proactive approach with a continuous improvement mindset

Salary & Benefits

(Use the same section style as the Finance Assistant JD.)

• Competitive salary
• Annual bonus
• Pension
• Private Medical Insurance
• Life Assurance
• Income Protection
• 26 days annual leave
• Hybrid working
• Flexi-time