Veterinary Receptionist

Role:
Veterinary Receptionist

Location:

Blackberry Veterinary Clinic, Lingfield

Contract:

Part-time, Permanent

In a practice that’s set in an idyllic location, no two days are the same here. We have recently had a refurbishment, extending our consulting rooms, updating the waiting room to include a cat area and a lab area. We carry out all first opinion GP procedures, i.e., dental, radiography and operations. It’s a great opportunity for someone who enjoys variety, multitasking and being part of a supportive team that truly cares about their clients and each other.

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

• Attending to clients in person or on the telephone with bookings or enquiries
• Seeing through the client journey, from greeting, booking, taking payment and seeing them onwards
• Managing the diary, bookings and keeping accurate records
• Taking prescription requests and correctly allocating medications for the clinical team to check
• Help with stock control, ordering and deliveries (including some light lifting)
• Running end-of-day banking
• Maintaining high standards in client-facing areas, keeping the clinic clean, tidy and stocked, both in the middle and end of the day, updating displays and client information packs.
• Contributing to improvements and suggestions - we welcome new ideas on how to make things better for our clients, our patients and our staff.

This is a part-time permanent role working 27 hours per week. The shifts are Tuesday, Wednesday and Thursday between the hours of 8:00am-5:00pm. Wednesday shifts could be up to 4:00pm.

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

• 6.6 weeks' annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

£18,000 per annum