Administrator Downs H&C

Position Overview

Surrey Downs Health & Care is looking for an Administrative Support Administrator to work within a team that contributes to team management and the development of innovative practice. The successful candidate will be responsible for the assessment of care needs and the development, implementation and evaluation of holistic care packages.

We are a friendly and supportive team that values flexible roles, career progression and family care. We offer roles that suit your life commitments.

• Provide a high quality efficient administration service to clinicians, team leaders and clinical managers across services within your site to support the smooth running of clinical services.
• Provide a high quality customer care first point of contact service. This may involve the delivery of reception or telephone helpline services as well as supporting clinicians to co‑ordinate their clinical workload.
• Provide day to day co‑ordination of a small delegated team of administrators delivering specific services such as clinic reception, hospital out‑patient clinic reception, ward admissions, general administration, as appropriate to the business unit.
• Support with patient experience activities. Supporting development, update and distribution of patient leaflets within clinical services and liaising with clinical teams to ensure timely information is provided for complaints responses.
• Support the Communications team, including simple updates on the intranet and Surrey Downs Health and Care’s website (training will be given); and supporting communications campaigns (e.g. helping with materials such as posters).
• Contribute to the review & evaluation of administrative systems and procedures and associated policies in order that improvements and developments can be made.
• Support the organisation in achieving the vision of excellence in everything we do by promoting equal opportunities, fairness, equity and inclusion through best practice working.

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• Epsom and St Helier’s University Hospitals NHS Trust
• Surrey Council County

We deliver care closer to people’s own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations. We have a track record of providing person‑centred care that goes beyond organisational boundaries to do what is best for the individual. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

Name:
George Hilditch

Job title:

Operational Manager
Email:
Telephone: