Service Manager​/Care Coordinator

Hounslow, TW4 6JQ

Contract Type:
Full Time

Contract Details:
We will offer full time contracts and maybe part time in some cases

Position
- Service Manager
Area - Surrey
Role
- Hybrid/Remote

• To manage a team of care and support workers to provide independent living and enable customers live in their own home by providing a high standard of personal care and practical assistance
• To allocate regular care and support workers to customers visits in line with company policy
• To ensure continuity of care to each customer
• To support the management of the organisation by providing assistance with case reviews, supervision of new staff and general management tasks, e.g. on-call
• The on-call responsibility will be considered to be part of the overall role
• To oversee a geographical area and to be responsible for the customers within this zone
• To ensure all the customers in the zone are receiving a high standard of care and support

• Ensure that all company policies and procedures are adhered to
• To manage your own geographical area which includes line managing the care and support workers when there is under performance or failure to adhere to company policy and procedure
• Undertake case reviews as directed by the Registered Manager.
  
  This may include care plan reviews, customer surveys and environmental assessments;
• When required carry out initial risk and needs assessments (person centred plans) with all new customers and reviewing these at least annually
• Dealing with complaints, concerns and suggestions and following these through appropriately
• Train all new care and support workers in line with company policy
• Undertake supervisory visits with new staff members. This may include unannounced visits whilst care and support workers are working and supported visits with new staff to familiarise them with care practices for each customer;
• Carrying out at least 3 monthly reviews/end of probationary and annual appraisals for all care and support workers in your team
• Ensure care and support workers are carrying out their roles to the highest standard and managing their performance where there are concerns
• Work on-call. This will involve holding the on-call phone, managing the off-duty rota and responding to emergency issues. This role will be supported by the management team
• Support the management team in developing the service. This may include attending staff meetings, attending external meetings and engaging in some marketing activity
• Manage the call times for all care and support workers and customers using the computerised rostering system and ensure all call times are entered at the correct time
• Ensuring adequate travel time is implemented in between every call
• Ensuring no calls are “crammed” unless there is an emergency situation
• Ensure all customers are communicated with properly and are informed of all changes to their package
• Ensure call monitoring is used effectively. Ensure that every care and support worker logs in and out at least 95% of the time
• Assess social and health care needs of new customers, and maintain on-going assessment and review of all other customers
• Undertake direct domiciliary care if required. Assist customers in all aspects of their care needs, and provide supervision and attention where necessary

• Manage the call times for all care and support workers and customers using the computerised rostering system
• Expected to be available out of their contractual hours on a mobile for issues that occur in their branch
• May be required for advice, guidance and support in reference to their customers and care and support workers
• All must be signed off as care and…