Leasing Manager

Company Overview

Join a growing property group as they expand their portfolio across key locations in the South East. They are seeking a dynamic Lettings Manager to lead residential and commercial lets across their growing portfolio.

Position Summary

We are looking for an experienced Lettings Manager to oversee the day-to-day lettings operations across a property portfolio covering multiple locations in the South East region. This hands-on leadership role requires someone who can manage lettings teams effectively, ensure high standards of customer service and compliance, and drive performance across multiple locations, with regular time spent visiting branches and properties.

Key Responsibilities

Strategic & Commercial Leadership

Develop and implement the lettings strategy in line with business objectives
Drive revenue growth, profitability, and market share within the lettings portfolio
Analyse market trends, rental values, and competitor activity to inform pricing and strategy
Set and monitor KPIs, budgets, and forecasts for the lettings department

Team Leadership & Development

Lead, manage, and motivate the lettings team to achieve and exceed targets
Recruit, train, and develop high-performing negotiators and managers
Conduct regular performance reviews, coaching, and appraisals
Foster a positive, professional, and customer-focused team culture

Operations & Compliance

Oversee day-to-day lettings operations to ensure efficiency and consistency
Ensure full compliance with all relevant legislation and regulations (e.g. AML, Right to Rent, deposit protection, HMO requirements)
Implement and maintain best-practice processes and systems
Manage risk and resolve complex issues or escalated complaints

Client & Stakeholder Management

Provide regular reports on arrears, current and upcoming vacancies and rental levels
Make regular inspections of the portfolio to provide input on asset management decisions
Issue relevant notices and coordinate credit control

Marketing & Business Development

Work closely with Operations Team to promote lettings services and properties
Support new business generation and portfolio growth
Identify opportunities for cross-selling and additional revenue streams
Expand external services to other landlords

Skills & Experience

Essential

Proven senior-level experience within residential lettings
Strong leadership and people management skills
Excellent commercial awareness and negotiation ability
In-depth knowledge of lettings legislation and compliance
Strong analytical, organisational, and problem-solving skills
Excellent communication skills Desirable

ARLA/Propertymark qualification or equivalent
Experience managing large or multi-branch lettings operations
Experience in build-to-rent or institutional portfolios

Package & Benefits

Competitive salary commensurate with experience
Company vehicle or travel allowance
Performance-based bonuses
Professional development opportunitiesLocation

This role covers multiple locations across the South East. The successful candidate must be comfortable with regular travel between sites