Head of Damp, Mould, Disrepair and Major Works

Additional role requirements:

• DBS check
• Full UK driving licence
• Be part of an out of hours rota
• Willingness to work Saturday mornings - You’ll work Saturday mornings (9:00am1:00pm), with the time taken back in lieu. This means a working pattern of two 5.5-day weeks followed by a 4-day week.

Ready to lead high-impact programmes that genuinely improve people’s homes and lives?

We’re looking for an experienced and driven senior leader to take ownership of our disrepair, damp and mould, and major works programmes, ensuring they’re delivered to a high standard, on time, and with residents at the heart of everything we do.

This is a strategic and operational leadership role, responsible for managing large-scale programmes, leading teams, influencing senior decision-makers, and working closely with residents and partners to improve the quality of homes across PA Housing.

You’ll play a critical role in driving value for money, strengthening supplier performance, and ensuring our services meet both regulatory expectations and the lived experience of our residents.

You’ll also play a key role in overseeing Awaab’s Law compliance, providing clear performance reporting and practical service improvement recommendations to strengthen our day-to-day operational delivery.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role.

What you’ll be doing

This is a senior role with real breadth and influence.

Key responsibilities include:

• Leading the successful delivery of disrepair, damp and mould, and major works programmes across PA Housing.
• Lead on monitoring and reporting of Awaab’s Law complaints, identifying trends and recommending improvements to enhance operational performance.
• Meet daily with contractors to review and challenge Awaab’s Law performance, ensuring standards and response times are met.
• Provide regular performance updates to the Director of Service, highlighting risks, progress, and areas for improvement.
• Oversee reporting on all legal disrepair cases, ensuring robust case management and timely resolution and closure.
• Line-managing teams to ensure works are delivered to a high standard, with excellent customer experience and satisfaction.
• Taking the operational lead on strategic delivery, including producing reports for EMT and Board approval.
• Managing significant annual budgets, ensuring programmes are delivered on time and within budget.
• Supporting procurement activity, contract strategy, and providing expert advice on contractual matters.
• Driving value for money and ensuring suppliers deliver on added-value commitments.
• Monitoring delivery data to ensure performance is tracked, transparent, and continuously improved.
• Working closely with the Director of Property and residents to shape programmes and incorporate customer insight wherever possible.
• Acting as a member of the Asset Management Group, deputising as Chair when required.
• Participating in the out-of-hours rota and attending evening or committee meetings as needed.
• Keeping abreast of legislative changes and sector best practice, embedding these into service delivery.
• Creating a positive, high-performing culture built on openness, support, professional challenge, and continuous improvement.

What we’re looking for:

We’re seeking a confident, credible leader with a strong technical background and a passion for improving housing outcomes. You’ll ideally bring:

• A relevant degree qualification or equivalent senior-level experience.
• Professional accreditation with RICS or CIOB (or working towards).
• A NEBOSH or IOSH qualification.
• Proven experience delivering damp and mould, disrepair, and major works programmes in social or private housing.
• Strong experience managing suppliers through long-term contracts, including JCT Measured Term Contracts (or…