Head of Operations

Our client, an established passenger transport company, is currently recruiting a Head of Operations to join head up their Operations team. The Head of Operations will be responsible for the depot performance in respect of drivers and bus operational staff and managing the customer experience, dealing with any customer service issues that arise

Key Responsibilities for the Head of Operations:

Identify, develop, and deliver incremental revenue opportunities, including optimisation of fleet utilisation, expansion of commercial contracts, ancillary service offerings, and strategic partnerships, to drive sustainable growth alongside core operational performance.
Accountable for ensuring drivers and operational staff adhere to the Company Health and Safety Policies and regulations
Drive engagement with the depot team, including driving staff and customers
To manage the operations team in accordance with policies, standard operating procedures and all relevant legislation
To deliver agreed plans and budgets, including established level of service and service quality
To ensure staff planning at the depot meets the operating requirements of the business

Skills Required for the Head of Operations:

Proven experience as a Head of Operations
Experience managing a large fleet or multi-site engineering operation
Strong communication skills

Please apply as directed