Repairs Manager

We are currently recruiting for an experienced Responsive Repairs Manager to join a well-established social housing provider. This is an excellent opportunity for a driven and customer-focused professional to lead an in-house repairs team delivering responsive maintenance and disrepair works across a residential housing portfolio.

As Responsive Repairs Manager, you will oversee the day-to-day management of responsive repairs operations, ensuring works are delivered efficiently, safely, and to a high standard. You will manage operatives, supervisors, scheduling, contractor performance, and disrepair cases, while driving service improvements and ensuring excellent tenant satisfaction.

Your new role

Manage and lead an in-house responsive repairs team delivering day-to-day maintenance works
Oversee disrepair cases, ensuring works are completed within agreed timescales and compliance standards
Monitor operational performance, productivity, KPIs, and tenant satisfaction levels
Ensure repairs are completed safely, efficiently, and within budget
Manage workforce planning, scheduling, and resource allocation
Conduct team meetings, performance reviews, and support staff development
Work closely with tenants, surveyors, and senior management to resolve escalated issues
Ensure compliance with health & safety regulations and housing standards

What you'll need to succeed

Proven experience managing responsive repairs within social housing
Strong knowledge of disrepair processes and housing maintenance legislation
Full UK Driving Licence
Experience leading directly employed operatives and supervisory teams
IOSH/SMSTS qualification