Operational Support Officer

Main area Operational Support Officer Grade Band 6 Contract Permanent Hours

• Full time
• Flexible working

Employer South East Coast Ambulance Service NHS Foundation Trust Employer type NHS Site Pan Sussex Town Crawley Salary £39,959 - £48,117 Per annum Salary period Yearly Closing 31/08/2026 08:00

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

We are looking for an Operational Support Officer to join our Make Ready and Logistics services on a full-time, permanent basis, playing a key role in keeping our frontline services safe, compliant and ready to respond.

This is a hands-on, operational role with real accountability. You will take responsibility for local operational assurance across Make Ready Centres, ensuring vehicles, equipment and facilities meet Trust, statutory and regulatory requirements. Acting as the designated site contact for health, safety, IPC and environmental compliance, you will maintain accurate records, identify risks and ensure issues are addressed promptly and effectively, working closely with our contracted Make Ready provider, Fleet, Logistics and Operations.

This role is pan-Sussex and will require travel across our footprint.

If you are confident working in complex environments, care about safety and standards, and are comfortable managing risk and resolving issues, this role offers the opportunity to make a direct and visible impact on patient care.

As an Operational Support Officer, you will:

• Take operational accountability for ensuring vehicles, equipment and facilities meet
  Trust, statutory and regulatory requirements
• Act as the
  named site lead
  for health, safety, IPC and environmental compliance
• Lead
  local assurance processes
  , audits and inspections, ensuring records are accurate and up to date
• Identify risks, investigate incidents and coordinate corrective actions with relevant teams
• Work collaboratively with:
  • Make Ready service provider
  • Fleet and Logistics teams
  • Operational Support Divisional Lead
• Provide clear escalation and assurance where issues affect safety, compliance or operational readiness
• Support continuous improvement by identifying themes, learning and opportunities to strengthen processes

This role is pan‑SECAmb and will require travel across our footprint.

• Option to join NHS pension scheme
• A minimum 27 days' holiday each year, increasing after 5 years’ service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Access to NHS discounts, offering NHS employees a range of money‑saving deals.

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

The Operational Support Officer is responsible for providing local operational assurance across Make Ready Centres, ensuring that vehicles, equipment and facilities meet all Trust, statutory and regulatory requirements.

The post holder takes day‑to‑day accountability for health and safety, infection prevention and control, and environmental compliance within their allocated sites. They act as the designated site contact for all assurance and compliance matters, maintaining accurate records, identifying risks and ensuring that issues…