Sales Administrator, creative product business

• Part time 25 hours a week (Full time considered)
• £30,000 - £32,000 FTE
• Surrey

We're working with a successful consumer products business whose products are stocked by major retailers worldwide, and they're looking for a Sales Administrator to join their friendly sales team.

You'll play a crucial role in ensuring customer orders, product information, samples, and retailer requirements are managed seamlessly from concept, through to order placement and delivery. This is an excellent opportunity for someone who is highly organised, loves working with people, and enjoys being at the heart of a busy commercial team.

If you're a natural problem-solver with great attention to detail and a passion for delivering exceptional service, we'd love to hear from you.

What You'll Be Doing

• Supporting Account Managers with the day-to-day management of leading retail accounts
• Processing customer orders and maintaining accurate order records
• Coordinating customer documentation and retailer portal requirements, ensuring deadlines are met accurately and on time
• Managing product information, specifications, pricing, and packaging details across multiple systems
• Preparing and uploading customer documentation for major retail customers
• Assisting with new customer onboarding and account set-up requirements
• Coordinating product samples for customer meetings, presentations, and retail partners
• Identifying and resolving order discrepancies, escalating issues where necessary
• Maintaining internal systems and databases to ensure information is always accurate and up to date
• Supporting customer meetings and helping the wider sales team deliver an outstanding customer experience
• Contributing ideas to improve processes and drive operational efficiency

What We're Looking For

• Previous experience in Administration, Sales Support, Customer Service or similar
• Exceptional organisational skills with the ability to manage multiple priorities simultaneously
• Excellent attention to detail and a commitment to accuracy
• Strong communication and relationship-building skills
• A proactive, can-do attitude and willingness to get stuck in
• Confident using Microsoft Office, particularly Excel
• A friendly team player who enjoys working in a fast-paced, collaborative environment

Why Apply?

• Join a growing, creative business supplying products to leading retailers
• Work in a varied role with plenty of responsibility and exposure to major accounts
• Be part of a supportive, friendly team where your contribution is valued
• Gain experience across sales, product development, customer management, and operations
• Excellent opportunity to develop your career within a thriving consumer products business

Ready for your next challenge?

If you're organised, enthusiastic, and looking for a role where you can make a real impact, get in touch!

Diversity & Inclusion: ILMJ values diversity, equality, and inclusion and encourages applicants from all backgrounds and identities.