Operations Manager - Roofing & Construction

Position: Operations Manager - Roofing & Construction
Location: West Sussex

Operations Manager – Roofing & Construction

Location:

West Sussex

Contract:

Permanent, Full-Time

Recruitment Partner:
Search Tech

The Opportunity

Search Tech is recruiting an experienced Operations Manager for an established specialist roofing and construction contractor based in West Sussex.

This is a senior management appointment with responsibility for overseeing the operational performance of a portfolio of roofing projects while directly supporting the delivery of a small number of high-profile contracts.

The successful candidate will take a leading role across project delivery, people management, resource planning, commercial performance, quality, health and safety, supply chain management and continuous improvement.

We are looking for a commercially aware and operationally strong construction professional who can provide leadership to project teams while ensuring projects are delivered safely, efficiently, profitably and to a consistently high standard.

Key Responsibilities

Operational Leadership

Provide senior operational oversight across the company's roofing project portfolio.

Directly manage a small number of significant or high-profile projects where required.

Ensure projects are aligned with client expectations, agreed programmes and company standards.

Support project teams from mobilisation through to completion.

Develop effective project programmes and delivery schedules.

Identify operational risks and implement corrective actions at an early stage.

Ensure projects are appropriately resourced and managed throughout their lifecycle.

Introduce and maintain effective quality assurance processes.

Drive consistently high standards across project delivery.

Resource Management

Review workforce capabilities and allocate resources according to experience, skills and project requirements.

Support the identification and recruitment of new installers, subcontractors and operational personnel where required.

Ensure appropriate levels of labour are available across the project portfolio.

Oversee effective procurement of high-quality materials in line with the company's supply chain strategy.

Minimise material waste and operational inefficiency.

Ensure appropriate systems are in place for managing company tools, plant and machinery.

Ensure equipment is properly maintained and available when required.

Team Leadership & Development

Lead and support operational staff across the business.

Conduct regular performance and Personal Development Plan reviews.

Identify areas for improvement and recognise high-performing team members.

Identify training requirements and coordinate appropriate training and development.

Develop the capabilities of project managers, site managers and wider operational personnel.

Support succession planning across the operational team.

Address workplace issues and conflicts professionally and constructively.

Promote accountability, teamwork and high professional standards.

Client Relationships

Maintain strong relationships with key clients throughout project delivery.

Ensure clients receive appropriate and timely communication regarding project progress.

Support the resolution of client issues and concerns.

Establish effective processes for gathering client feedback.

Use client feedback to drive continuous improvement.

Ensure projects are completed and handed over professionally.

Maintain strong post-completion relationships and ensure outstanding matters are resolved promptly.

Support the development of repeat business through consistently strong project delivery.

Process & Continuous Improvement

Regularly review operational workflows to identify bottlenecks and inefficiencies.

Develop and implement improved working practices where appropriate.

Maintain awareness of industry developments, technologies and operational best practice.

Encourage employees to contribute ideas for improving project delivery.

Ensure key operational and project documentation is accurate and regularly updated.

Maintain visibility of the project order book, future workload and operational resource requirements.

Commercial & Financial Management

Work closely with pre-construction and commercial teams during tendering…