Credit Control & Customer Service Executive

Location: West Sussex

Our client is a well-established and growing business based in Horsham, who are looking to appoint a Credit Control & Customer Service Executive to join their team in a varied, dual-function role.

This position plays a key part in supporting both the finance and operations sides of the business — combining proactive credit control with day-to-day customer coordination.

Please note this is a fully office-based role with no hybrid working. Due to office location own transport is essential.

The Role:

Proactively contacting customers to chase outstanding payments
Allocating incoming payments accurately
Preparing, issuing and following up on invoices and statements
Handling incoming customer calls and enquiries
Raising jobs and preparing quotations
Booking Engineers and coordinating schedules
Keeping CRM systems updated with customer and job records

The Person :

A confident communicator with excellent customer service skills - able to adapt your approach depending on the customer or situation
Commercially aware, with the ability to understand varying customer accounts and payment terms
Comfortable balancing financial responsibilities with customer-focussed duties
Proficient in MS Office (including Excel) & able to learn new CRM platforms
Organised, proactive and solutions-focused
The Package:

Monday to Friday, 8am-5pm
Starting salary of £32,000paThis is a fantastic opportunity for someone who enjoys variety in their role and wants to be part of a supportive team where they can make a real impact across both customer service and finance functions.

Apply now to hear more