Digital and Problem Manager | East Healthcare NHS Trust

Overview

We have an exciting opportunity for a Digital Change and Problem Manager who will be responsible for leading and managing the end-to-end processes for change and problem management within ESHT Digital. The role aims to ensure the delivery of safe, reliable and efficient digital solutions by minimising service disruptions and enhancing overall service stability.

The post can be based at either Conquest Hospital, St Leonards or Eastbourne DGH with the requirement to work cross site and occasional travel to other sites in East Sussex.

• Oversee the coordination of change requests, leading the weekly Change Advisory Board (CAB) meetings to evaluate, approve and prioritise changes.
• Monitor all changes through our IT Service Management (ITSM) tool, maintain the change calendar and communicate effectively with stakeholders to facilitate smooth transitions and deployments.
• Oversee the Problem Advisory Board (PAB), ensuring that problem records are accurately logged, reviewed and resolved within Service Level Agreements (SLAs) to prevent recurring incidents.
• Drive a culture of continuous improvement by analysing the root causes of problems, implementing preventative measures and fostering collaboration across teams.

• Experience of working in an IT support environment with a focus on change and problem management.
• Excellent interpersonal and communication skills.
• Analytical thinking to identify the cause of problems.
• Ability to translate complex technical information so it can be understood by others.
• Confidence working collaboratively with colleagues at all levels of the organisation.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries, staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete your applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Please see the attached job description and person specification.

If you have any queries, please get in touch.

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