Digital and Problem Manager | East Healthcare NHS Trust

Overview

We have an exciting opportunity for a Digital Change and Problem Manager who will be responsible for leading and managing the end-to-end processes for change and problem management within ESHT Digital.

The role aims to ensure the delivery of safe, reliable and efficient digital solutions by minimising service disruptions and enhancing overall service stability.

The post can be based at either Conquest Hospital, St Leonards or Eastbourne DGH with the requirement to work cross site and occasional travel to other sites in East Sussex.

• Oversee the coordination of change requests, leading the weekly Change Advisory Board (CAB) meetings to evaluate, approve and prioritise changes. Monitor all changes through our IT Service Management (ITSM) tool, maintain the change calendar and communicate effectively with stakeholders to facilitate smooth transitions and deployments.
• Oversee the Problem Advisory Board (PAB), ensuring that problem records are accurately logged, reviewed and resolved within Service Level Agreements (SLAs) to prevent recurring incidents.
• Drive a culture of continuous improvement by analysing the root causes of problems, implementing preventative measures and fostering collaboration across teams.

• Experience of working in an IT support environment with a focus on change and problem management.
• Excellent interpersonal and communication skills and ability to think analytically to identify the cause of problems.
• Ability to translate complex technical information so it can be understood by others.
• Confidence working collaboratively with colleagues at all levels of the organisation.

• Staff development
• Enrolment in the NHS pension scheme
• Auto‑enrolment to our Temporary Workforce Service
• Access to onsite nurseries
• Staff restaurants and accommodation
• Access to free psychological support through our confidential Employee Assistance Programme
• Onsite parking available from only £50 a year

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

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