IT Field Engineer - West

IT Field Engineer

West Sussex Area

Up to £35,000 + Van + Fuel Card + Overtime

(Internal Job Level Reference: Senior Associate)

Focus Group is a technology services company backed by Hg Capital, supporting over 30,000 SME customers across the UK. Following our $1bn valuation in 2024, we're scaling fast and investing heavily in the people who keep our customers running.

We're looking for an IT Field Engineer to join our team in West Sussex. This is a role for someone with broad, hands-on technical knowledge across the full IT stack, who's just as comfortable configuring a firewall as they are troubleshooting a laptop or setting up Microsoft 365. You'll be out on the road visiting customer sites, so if you love variety and solving different problems every day, this is for you.

• Installing, configuring and maintaining a wide range of IT solutions for customers ranging from small businesses to enterprise
• Getting hands-on with networking equipment - firewalls, routers, switches and wireless technology - as a core part of your day-to-day work
• Supporting Microsoft technologies including Windows Desktop, Windows Server and M365, plus cloud platforms like Azure, Intune and Share Point
• Carrying out field fault visits to resolve time-critical hardware and service issues
• Playing a key role in multi-technology projects across multiple sites
• Auditing and documenting client infrastructure
• Working closely with project management, 3rd Line Engineers and the Service Desk

• Solid experience in an IT support or delivery role, with genuinely broad technical knowledge
• Good working knowledge of networking - firewalls, routers, switches and wireless - this is a key focus of the role
• Experience with the Microsoft technology stack (Windows Desktop, Windows Server, M365)
• Some exposure to cloud technologies such as Azure, Intune or Share Point
• Strong troubleshooting skills and a genuine desire to keep growing your technical knowledge
• A full valid UK driving licence, as this is a field-based role
• Flexibility to adjust hours or stay over for larger project work when needed

• Experience in an IT Managed Service environment
• Vendor or industry qualifications (Microsoft, Meraki, Sonic Wall, Aruba or Cisco)
• An active Microsoft certification

Up to £35,000 salary, plus a company van, fuel card and overtime. You'll also have a clear path to progress - many of our engineers move on to become Team Leaders, Team Managers or Solutions Engineers.

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