Compliance, Quality and Training Manager

Location: West Sussex

Job Title:

Compliance, Quality & Training Manager

Location:

West Sussex (Office-based)

Hours:

Full-time | 40 hours per week

Salary: £30,000 - £33,000 per annum

An excellent opportunity has arisen for an experienced Compliance, Quality & Training Manager to join one of our clients in a trusted, hands-on role with full ownership of ISO compliance, quality assurance, and training across the business.

This is a broad, impactful position suited to someone who enjoys working autonomously, maintaining audit-ready standards, and driving continuous improvement across people, processes, and customer experience.

The Role

Compliance & ISO

Maintaining ISO management systems (e.g. ISO 9001)
Leading internal and external audits end-to-end
Identifying compliance risks, gaps, and improvement opportunities
Updating policies, procedures, and compliance documentation
Advising senior management on compliance, best practice, Health & Safety, and GDPR

Quality & Training

Analysing customer interactions and performance data, including QA and AI insight tools
Identifying trends and areas for improvement
Designing and delivering training and coaching programmes
Improving communication quality, tone, and consistency
Supporting onboarding and continuous employee development
Measuring training effectiveness and embedding continuous improvement

The Ideal Background

Proven experience maintaining ISO standards in a live business environment
Experience in quality assurance, training, or performance management
Confident leading audits independently
Strong communication and stakeholder management skills
Highly organised, methodical, and detail-focused
Practical, commercially minded approach

What's on Offer

Full-time, permanent opportunity
£30,000 - £33,000 salary
Office-based role with real ownership and autonomy
Opportunity to shape compliance, quality, and training across the business

To apply , please submit your application or contact Chloe McCausland at Clearline Recruitment on (phone number removed) between 8:30am - 5:00pm, Monday to Friday to find out more