Cruise Consultant

Location: West Sussex

Cruise Consultant - £26,000 basic OTE £60,000
An opportunity to join an award winning luxury cruise brand as a Cruise Consultant and take charge of selling premium and ultra luxury cruise holidays to high net worth clients. You’ll manage enquiries across phone, online and in person, deliver excellent customer service, and build your own loyal client portfolio. This role is based in West Sussex with a salary of £26,000 OTE £60,000.

Cruise Consultant responsibilities:

Handle new and existing client enquiries and bookings

Deliver exceptional service throughout the full customer journey

Build and nurture your own client base via social media and direct outreach

Create bespoke ATOL packages and sell colleague created itineraries

Run outbound call campaigns to generate leads

Manage a varied workload and support the wider team

Attend training, fam trips and client events

Cruise Consultant skills required:

Proven luxury cruise sales experience (2 years ideal)

Self starter who owns their pipeline and generates leads

Target driven with strong closing skills

Confident upselling and maximising booking value

Exceptional communication skills

Strong IT skills incl Microsoft Office, reservation systems & Salesforce

Additional information:

£26k base plus uncapped commission (OTE £60k)

20 days holiday (rising to 25) plus bank holidays

Regular cruise fam trips

Discounted travel

Company events & socials

EAP & Staff Savings Scheme

Monday to Friday 9am-5.30pm plus one Saturday per month