Program Support Specialist; Temporary

CLASSIFICATION: Full
-time/Interim/37.5 hours/week

ANNUAL SALARY: $23.07 – $25.64 per hour

JOB SUMMARY:

The Temporary Program Support Specialist for Family Connects New Jersey (FCNJ) in Essex and Sussex Counties provides vital administrative, logistical, and operational support to ensure the successful delivery of the program during a six‑month assignment. This role collaborates closely with program administrators, supervisors, staff, and external partners to coordinate activities, maintain accurate records, and contribute to program evaluation and reporting. The Program Support Specialist is instrumental in sustaining efficient day‑to‑day operations, assisting with communications, and ensuring that participants and stakeholders receive timely, effective support.

• Conduct outreach and scheduling of appointments with families through collaboration with other community‑based programs at PMCH, Connecting NJ, and local birthing facilities.
• Participate in bedside recruitment at hospitals, clinics, and/or birthing facilities.
• Assist with mentoring, precepting, and conducting shadow visits for new PSS staff.
• Complete appointments and patient follow‑up call data for home visits using MS Office Suite and Salesforce.
• Document outreach attempts with families using web‑based data systems.
• Monitor FCNJ email and phone accounts to respond to inquiries.
• Conduct post‑visit calls with clients served to assess services and additional referral needs.
• Participate in weekly team meetings with nursing staff.
• Participate in monthly quality assurance meetings with internal and external stakeholders.
• Develop and maintain community/provider referral sources, along with nursing staff.
• Participate in community advisory board meetings to assist in coordinating services.
• Attend and represent the FCNJ program at community outreach events and present on program to stakeholders.

• Bachelor’s Degree in Public Health or related field preferred
• Bilingual preferred (Haitian Creole, Spanish, Arabic, Korean, or Portuguese).
• Minimum 3 years of experience working in community outreach, public health, or healthcare
• Experience working with diverse populations, communities, and organizations.
• Excellent verbal, written and interpersonal communication skills.
• Proficient with Microsoft Office Suite.
• Reliable transportation.

All PMCH employees must comply with PMCH’s Immunization Policy.