Tier 2 Infrastructure Engineer

Connecting and Protecting People. AVIRE combines 4 market-leading brands (Rath, Janus, Microkey, and Memco) within the elevator and emergency communications industries; currently offering light curtains, emergency telephones / GSMs, and life safety solutions. Each brand has a strong market presence, a unique identity, a distinct product range, and a long, successful history. The group has manufacturing locations in 3 countries and employing over 300 people globally.

AVIRE is part of the Halma group (). Halma bets on talent! We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career.

As a Tier 2
Infrastructure Engineer you will be responsible for managing and supporting on-premise infrastructure for our clients, with a focus on networking (switches and wireless technologies), virtualization platforms (ESXi and Hyper-V), and Windows Server environments. You will also handle backup and disaster recovery solutions using Veeam and will have basic working knowledge of cloud technologies such as Azure. As this is a customer-facing role, strong communication skills are essential.

• Manage, maintain and support on-premise infrastructure, including switches, wireless networks, Windows Server roles (Active Directory, DNS, DHCP, NTFS, NPS), and virtualization platforms (ESXi, Hyper-V). Maintain and support our end user infrastructure, including computers, mobile devices, printers, meeting room equipment.
• Support backup and disaster recovery solutions, primarily using Veeam whilst leveraging the cloud for offsite solution.
• Deliver basic to intermediate level troubleshooting and resolution of issues related to networking, server infrastructure, and virtualization.
• Maintain comprehensive documentation of the infrastructure, configurations, and procedures.
• Ensure security best practices are implemented across on-premise environments, with a particular focus on firewalls and network segmentation.
• Providing BAU support for the businesses and supporting the junior engineers with escalation issues.
• Ensure detailed and comprehensive information is captured for each ticket, including user details, issue description, troubleshooting steps taken, and resolution.
• Categorize, prioritize, and assign tickets according to established procedures and service level agreements (SLAs).
• Maintain timely and accurate updates on ticket status and resolution progress throughout the ticket lifecycle.
• Work closely with internal department to understand their requirements and ensure infrastructure solutions meet their business needs.

• Action-Oriented Curiosity: You readily take on challenges, and you identify and seize new opportunities.
• Collaboration: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.
• Empowerment: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more.
• Accountability: You take responsibility for your actions, and you deliver on your commitments. You hold the members of your team to high standards while ensuring they have the support that they need to reach those lofty goals.
• Inclusion: In all aspects of your work, you treat everyone with respect.

• 3+ years of experience working in on-premise infrastructure environments.
• Basic (1+ years) working knowledge of cloud platforms such as Azure.
• Intermediate (2+ years) hands-on experience networking technologies (switches, wireless networks).
• Expertise in virtualization platforms, including VMware ESXi and Microsoft Hyper-V.
• Proficient in administering and supporting Windows Server environments (Active Directory, DNS, DHCP, NTFS).
• Working knowledge of Veeam for backup and disaster recovery solutions.
• Basic working knowledge of SQL
• Intermediate to advanced working knowledge of desktop, mobile and printer hardware
• Strong troubleshooting…