More jobs:
Project Manager, Program / Project Manager, Operations Manager
Job in
Sutherlin, Douglas County, Oregon, 97479, USA
Listed on 2025-12-23
Listing for:
ServiceMaster Clean of Fraser Valley
Per diem
position Listed on 2025-12-23
Job specializations:
-
Management
Program / Project Manager, Operations Manager
Job Description & How to Apply Below
Overview
Primary Role:
Manage production crews and jobs according to SERVPRO® procedures. Assign and coordinate jobs with crews. Keep Operations Manager, General Manager, or Owner updated on production, as appropriate. Supervise job scheduling, coordinate requirements for the job, complete job files, supervise production and monitor jobs from start to finish. Resolve problems quickly as they arise. Perform production work as needed. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates.
Monitor and follow up on all assigned jobs ensuring customer needs are met. Communicate and establish rapport with commercial, insurance, and residential customers.
Customer Satisfaction
- Oversee SERVPRO® processes relating to customers and take care of customer needs.
- Identify and implement activities for incremental improvement.
- Manage relationships with centers of influence (COIs).
- Communicate expectations, requirements, and changes with COIs.
- Communicate customer concerns or complaints to the operations manager, general manager, or owner, as needed.
Initial Job Scoping
- Tell customers how SERVPRO® can help them; get the job by gaining customer and client confidence.
- Create and/or review job scopes and ensure accuracy and clarity.
- Identify appropriate production services, time, and necessary materials to develop an accurate job estimate.
- Ensure scope sheets, pictures, and supporting documents are submitted for entry into the estimating database.
- Adhere to Franchise established pricing schedule.
- Discuss any alterations or deviations from Franchise pricing schedule with operations manager or general manager.
Project Management
- Oversee scheduling of jobs, resources, and crews following SERVPRO® production guidelines.
- Work with office staff to schedule jobs and make changes to the schedule to ensure all jobs are completed in a timely manner.
- Manage job file documentation and ensure all job files are accurate and complete in a timely manner.
- Remain up-to-date on all jobs in progress.
- Manage and perform production activities (as needed) and job site documentation in the role of Crew Chief as needed.
- Manage and monitor subcontractors; coordinate and monitor subcontract work, ensuring quality work is completed timely.
Production Staff Management
- Confirm timecards are accurate and submit to payroll.
- Ensure 1-4-8 job response commitment is followed at all times.
- Conduct WIP meetings and manage daily Work-in-Progress to keep staff up-to-date and coordinate resources for efficient production.
- Inspect services and conduct final walk-through on jobs; achieve customer satisfaction by ensuring quality work is completed during and at the end of each job.
- Train production personnel using recommended training programs to systematically train production personnel according to SERVPRO® guidelines.
- Manage production personnel; monitor performance of production staff, ensuring the work complies with SERVPRO® policies, and correct or train as necessary; conduct annual evaluations.
- Listen, review, and resolve conflicts between employees, as necessary.
- Provide regular feedback on job performance, including scheduled performance appraisals.
- Recruit production personnel: advertise and search for qualified candidates; interview candidates and hire production personnel to maintain a quality production staff.
Jobsite/Employee Appearance
- Make sure jobsites are left with a clean and orderly appearance.
- Make sure employees follow SERVPRO® uniform policy.
Communication Management
- Ensure clear two-way communication with crew chief, office staff, operations manager, SERVPRO® marketing representative.
Professional and Personal Development
- Continue professional development of SERVPRO® specific skills and expertise; increase knowledge of cleaning products, equipment, technology, office procedures and marketing services to customers and COIs.
- Continue personal development of management, teambuilding, and leadership skills; increase knowledge and abilities to better manage the team and build the business.
Financial and Equipment/Asset…
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