More jobs:
Project Manager, Program / Project Manager
Job in
Sutherlin, Douglas County, Oregon, 97479, USA
Listed on 2026-01-02
Listing for:
Servpro Industries, LLC
Per diem
position Listed on 2026-01-02
Job specializations:
-
Management
Program / Project Manager
Job Description & How to Apply Below
Primary Role:
Manage production crews and jobs according to SERVPRO® procedures. Assign and coordinate jobs with crews. Keep Operations Manager, General Manager, or Owner updated on production, as appropriate. Supervise job scheduling, coordinate requirements for the job, complete job files, supervise production and monitor jobs from start to finish. Resolve problems quickly as they arise. Perform production work as needed. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates.
Monitor and follow up on all assigned jobs ensuring customer needs are met. Communicate and establish rapport with commercial, insurance, and residential customers.
Customer Satisfaction
- Identify and implement activities for incremental improvement.
- Communicate expectations, requirements, and changes with COIs.
Initial Job Scoping
- Identify appropriate production services, time, and necessary materials to develop an accurate job estimate.
- Ensure scope sheets, pictures, and supporting documents are submitted for entry into the estimating database.
- Adhere to Franchise established pricing schedule.
- Discuss any alterations or deviations from Franchise pricing schedule with operations manager or general manager.
Project Management
- Work with office staff to schedule jobs and make changes to the schedule to ensure all jobs are completed in a timely manner.
- Ensure all job files are accurate and complete in a timely manner.
- Perform production work and job site documentation in the role of Crew Chief as needed.
- Coordinate and monitor subcontract work, ensuring quality work is completed timely.
Production Staff Management
- Manage daily Work-in-Progress meeting to keep staff up-to-date and coordinate resources for efficient production.
- Achieve customer satisfaction by ensuring quality work is completed during and at the end of each job.
- Use recommended training programs to systematically train production personnel according to SERVPRO® guidelines.
- Monitor performance of production staff, ensuring the work complies with SERVPRO® policies, and correct or train, as necessary.
- Conduct annual evaluations of production personnel.
- Listen, review, and resolve conflicts between employees, as necessary.
- Advertise and search for qualified candidates.
- Interview candidates and hire production personnel to ensure a quality production staff is maintained.
Jobsite/Employee Appearance
Communication Management
Professional and Personal Development
- Constantly increase knowledge of cleaning products, equipment, technology, office procedures and marketing services to customers and COIs.
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