Outpatients Clinic Co-ordinator

Site St Helier Hospital & Epsom General Hospital Town Carshalton Salary £30,630 - £32,346 Pa incl HCAS Outer pro rata Salary period Yearly Closing 12/07/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

We are looking for enthusiastic individuals to join our team in the Outpatients Department as Clinic Coordinators. The post holders will be part of a team that greets patients as they arrive in the Outpatient area for outpatient appointments across the Trust. They will deal with patients/relatives enquiries regarding appointments and book follow up appointments before they leave the hospital.

Provide an efficient, effective and positive reception service. Greet and welcome patients, visitors, members of the public and staff in a friendly, professional and courteous manner. Offer a choice of dates and times for appointments. Provide support to patients having telephone or video conference appointments, ensuring they can access the systems and speak to clinicians in a timely manner. Direct patients attending in person to other departments for diagnostic tests.

Ensure all admin processes are followed and all data entry is completed on a daily basis. Liaise with clinicians and nurses in clinic on a regular basis and resolve any issues as they arise.

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ
• Customer Service Training

• Clerical / administrative experience
• Experience of dealing with the public, both on the telephone and in person
• Computer literate, with experience of using a keyboard
• Experience of using a Patient Administration system

• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Confidence to handle difficult conversations
• Good IT skills including Microsoft packages
• Knowledge of PAS and NHS in general
• Working knowledge of outpatient policies and procedures