Registration Authority Agent

Main area ICT - Trust wide Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Shift pattern 8-18:00) Job  
-SC

Site St Helier Hospital Town Carshalton Salary £33,262 - £36,027 pa incl HCAS pro rata Outer Salary period Yearly Closing 27/10/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

The Registration Authority (RA) Agent plays a key role in supporting the Electronic Patient Record (EPR) Programme
, ensuring all healthcare professionals have appropriate access to NHS digital systems via NHS Smart cards
. This role involves administering user registrations, identity verification, and compliance with national RA guidelines while providing efficient and professional support to system users.

Epsom and St Helier are seeking a Registration Authority (RA) Agent to support the implementation and administration of the Electronic Patient Record (EPR) Programme across the Trust, ensuring staff have the correct access to NHS systems via Smart cards.

As an RA Agent, you will be responsible for:

• Processing new EPR system registrations, account amendments, and Smartcard issuance.
• Verifying identity checks and maintaining compliance with national RA guidelines.
• Providing first-line support for RA service queries and assisting users with system access.
• Coordinating with HR, IT, and external partners to manage credentialing and access control.
• Supporting training sessions, maintaining records, and ensuring smooth RA operations.

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.

Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area;
St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

• Process new EPR system registrations
  , account amendments, and user role assignments.
• Issue and maintain NHS Smart cards
  , ensuring correct access permissions for staff.
• Conduct identity verification checks following national RA guidelines
  .
• Provide initial guidance to staff on logging in and using Smart cards correctly.

• Maintain the RA and Learning Management System
  , ensuring accurate input and data integrity.
• Ensure compliance with national NHS RA policies and security protocols
  .
• Assist with audits and updates to RA processes to align with Trust and national requirements.
• Work closely with HR to manage starters, leavers, and temporary staff access.

• Act as the first point of contact for RA service queries, ensuring efficient and friendly support.
• Provide guidance to staff and managers regarding RA processes and Smartcard access
  .
• Coordinate with IT, HR, and clinical departments to resolve access-related issues
  .

• Support RA…