Band 2 Receptionist - Paeds​/Emergency Department

Band 2 Receptionist – Paeds/Emergency Department

The closing date is 16 February 2026.

Act as the main communication/registration point for all the patients and visitors presenting at Emergency Department Hospital. To undertake all the administrative and clerical duties to support the functioning of the departments. Ensure that all administration systems within these areas are maintained to a high standard.

• Register all new patients, collecting and checking details and input all data onto the Trusts, Patient Administration Systems (PAS) generating the appropriate documentation.
• Register Ambulance patients being received in ED, collecting all data required including log numbers and Ambulance call signs.
• Ensure the accurate and timely update of PAS including admission and any changes to patient details of all patients attending ED as required. Print the CAS card to the correct printer as per the ED protocol, producing standard documentation and passing to nursing staff in a timely manner.
• Admit non‑Emergency Department patients to other wards in the Trust via the Patient Administration System as and when requested by the nursing/medical staff. Print the necessary standard admission documentation as required.
• Notify nursing/medical staff of any patient attending ED who presents with chest pain and query CVA.
• Scan all documentation for admissions ensuring they are showing on the Clinical Portal before being released from the area.
• Answer telephone courteously, being the first point of contact for queries.
• Maintain patient confidentiality at all times when dealing with requests for information or forwarding to appropriate staff.
• Receive all visitors to the departments in a professional, polite and friendly manner.
• Collate information for all overseas visitors, inform supervisor and email Overseas Visitors Inbox.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values‑driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long‑term health condition, mental health or neurodiverse condition, this also means we are committed to making reasonable adjustments needed for you to carry out your role.

Please Note :
For a detailed job description for this vacancy, please see attached Job Description.

• Good General Education (e.g. GCSE English and Maths A‑C) – GCSE Level 9‑4

• Experience of dealing with a range of customers.
• Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook).
• Experience of using IT systems.
• Experience of working in a busy office/customer‑care environment.
• Experience of working in Healthcare.

• Good communication/customer‑care skills both written and verbal.
• Demonstrating sympathy and compassion.
• Good organisation skills and ability to multitask.
• Ability to deal professionally with enquiries from staff, service users and stakeholders.
• Ability to problem‑solve.
• Understand confidentiality and apply the principles in everyday working practice.
• Ability to pay attention to detail where there are predictable interruptions to the work pattern.
• Ability to deal with stressful situations and sensitive issues.
• Ability to handle cash.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Birmingham NHS Foundation Trust