Band 2 Ward Clerk - Patient Administration

Overview

Go back University Hospitals Birmingham NHS Foundation Trust

The closing date is 17 February 2026

We are delighted to offer an exciting opportunity for two enthusiastic individuals to join our Patient Administration Team at Good Hope Hospital. We currently have two vacancies on permanent contracts.

Full time position:

This is a full-time post of 37.5 hours per week, working as a Ward Clerk providing support to the wards within the Maternity block at Good Hope Hospital, with occasional cover across other Good Hope wards. The role is worked over 7.5 hours per day, from 9.30am to 5.30pm, Monday to Friday. There is no requirement to work weekends or bank holidays as part of this contract.

This post involves working 23 hours per week as part of the team within the Same Day Emergency Care areas and the Acute Medical Unit (AMU). The successful candidate will work two 11.5-hour shifts per week on an unpatterned rota, covering both day and night shifts across a seven-day period. This role includes weekend and bank holiday working, including shifts over the Christmas and New Year period.

You will play a key role in supporting the smooth running of ward administration, helping ensure a high standard of patient care through effective record-keeping and communication.

Interviews will be held during the last week in February 2026.

As a Ward Clerk you are first point of contact and are based on the wards reception desk welcoming patients / visitors onto the ward, answering door buzzers, telephones and any queries that arise from staff or visitors.

The role will consist of a strong emphasis on data quality, customer care, taking a lead role in maintaining accurate patient notes, filing and inputting data, this will include admissions and discharges on the Trust electronic patient administration system (Oceano PAS) at all times. Provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork and a keen focus on the Trusts Vision & Values are essential.

The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good keyboard skills with a high level of accuracy and the ability to work individually and as part of a team.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Please Note:

For a detailed job description for this vacancy, please see attached Job Description.

• Good General Education (e.g., GCSE English and Maths, grade A-C/4-9)

• Experience of dealing with the Public/Customer service experience.
• Experience of using IT systems.
• Experience of working with a range of Microsoft Office packages (e.g., Word, Excel and Outlook).
• Experience of working in a busy environment.
• Experience of working in Healthcare.

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion.
• Good organisation skills and ability to multitask.
• Ability to deal professionally with enquiries from staff, patients and visitors.
• Ability to problem solve.
• Understand confidentiality and apply principles in everyday working practice.
• Ability to pay attention to detail where there are predictable interruptions to the work pattern.
• Ability to deal with…