Administrator, Healthcare Administration, Administrative​/Clerical

Tobe responsible for undertaking a range of administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic andhard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies.

The following are the core responsibilities of the medical administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

• Processing incoming and outgoing mail
• File, summarise and store records as required
• Photocopy documentation as required
• Action all incoming communications to the generic inboxes
• Data entry of new and temporary registrations and relevant patient information
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Input data into the patients healthcare records as necessary
• Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
• Code data on EMIS
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general administrative tasks as requested
• Process all DNA letters in accordance with current protocol

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

• Experience of administrative duties
• Experience of working with the general public
• Experience of working in a health care setting

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.