Treatment Coordinator

Overview

At Bupa Dental Care Total Orthodontics Sutton Coldfield, we are focused on helping people gain confidence through high-quality orthodontic care. We are seeking a warm, organized and patient-focused Treatment Co-ordinator (TCO) to be the welcoming face of our specialist orthodontic practice. The TCO will build relationships, deliver excellent service, and guide patients through important healthcare decisions.

• Welcome and support patients throughout their treatment journey.
• Conduct patient consultations and explain treatment options clearly and confidently.
• Help patients understand treatment plans and financing options.
• Build strong patient relationships and deliver an outstanding experience.
• Work closely with clinicians and the practice team to ensure smooth patient journeys.
• Manage enquiries and support appointment conversion opportunities.
• Maintain accurate patient records and follow-up communications.
• Be the first point of contact for new private patients to the practice and for existing patients expressing interest in specialist treatments.
• Confidently discuss treatment and fees involved and deliver high-quality service to ensure patient satisfaction and maximum contribution to practice efficiency and profitability.
• Champion customer satisfaction and coach team members on best practice.
• Coordinate dentist appointments throughout the treatment plan.
• Establish and maintain productive working relationships with all members of the practice team.
• Play a key role in the practice leadership team, supporting and deputising for the Practice Manager.

• Previous dental, orthodontic or healthcare experience (preferred).
• Excellent communication and interpersonal skills.
• A confident and professional approach.
• Strong organisational and administrative abilities.
• A passion for customer service and patient care.
• The ability to build trust and rapport quickly.
• Experience in treatment coordination or sales/customer engagement is advantageous but not essential.
• Extensive clinical knowledge of treatments provided within a healthcare setting is desirable.
• Strong and confident communication skills, both verbal and written, with the ability to clearly understand and communicate complex treatment plans, procedures and requirements.
• Previous experience delivering outstanding service in a customer-facing role.
• Proven strong stakeholder management skills with the ability to deal with a broad range of people.
• CQC/GDC registration and knowledge of dental practice management systems is desirable.

At Bupa, you’ll be part of a supportive team that genuinely cares about its people and patients. The role offers ongoing learning and development opportunities, access to Bupa benefits and wellbeing support, and a people-first culture within a respected healthcare brand.

A competitive starting salary with progression through training, fully funded CPD training, GDC registration, DBS and Professional Indemnity. Other benefits include a contributory pension, modern facilities and dental software, access to a large training platform, staff discounts, gym membership, wedding leave, earned wage access, and an employee referral scheme.

Bupa takes pride in being a Disability Confident Employer and will offer reasonable adjustments during the recruitment process. We are committed to fair treatment in recruitment and provide accommodations as needed.