Casual Night Porter

Casual Night Porter

Join to apply for the Casual Night Porter role at Hand Picked Hotels
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Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand‑picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath‑taking views across countryside, beaches, and woodlands. The team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

We are recruiting for a Night Porter on a casual hours basis at New Hall Hotel & Spa, part of Hand Picked Hotels. New Hall Hotel & Spa is a stunning, unique hotel dating back to the 13th century and is England’s oldest listed inhabited moated house. With 800 years of heritage, it delivers exceptional hospitality, contemporary comforts, a spa and health club, award‑winning 2AA Rosette restaurant and extensive meeting and event facilities.

• The role of our Night Porter is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the bar, cleaning, setting up conference rooms to delivering room service food orders.
• Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
• Build and maintain relationships within the team and ensure communication is clear between the shifts.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

• To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, ideally currently working on night shifts.
• Be passionate about going above and beyond for our guests and recognise and skillfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

• A competitive salary package of £14.00 per hour plus a share of service charge.
• This role is being offered on a casual hours basis and hours will vary depending on business needs.
• Uniform & meals on duty provided.
• Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.