Payroll Assistant

Location: Sutton Coldfield

Contract: Full-Time, Permanent, 38.75 hours per week

Salary: £28,950 per annum

Join our HR & Payroll team and help us deliver a seamless, accurate, and supportive payroll service.

We're looking for a Payroll Assistant to support the Payroll Manager and our outsourced payroll provider with the day‑to‑day processing of payroll, reconciliations, and employee queries. This is a great opportunity for someone who enjoys detailed, process‑driven work and wants to grow their career in a dynamic and supportive environment.

As a Payroll Assistant, you'll play a key role in ensuring our payroll runs smoothly, accurately, and on time. You'll be the first point of contact for payroll queries, support statutory and pension processes, and help maintain strong internal controls through checks, audits, and reconciliations. You'll work closely with the Payroll Manager, HR colleagues, and operational teams to ensure employees receive the right information and support.

• Support day‑to‑day payroll processing and procedures
• Apply knowledge of statutory payroll regulations
• Assist with pension auto‑enrolment and re‑enrolment requirements
• Act as the first point of contact for payroll queries via phone and email
• Liaise with the Payroll Manager and outsourced payroll provider
• Carry out payroll checks and audits in line with process requirements
• Manage payroll and sickness processes across multiple sickness schemes
• Support full payroll reconciliation activities
• Produce intermediate‑level reports for key stakeholders
• Create local working instructions and process maps for payroll procedures
• Participate in quarterly testing of payroll application updates

• Have strong organisational skills and a customer‑focused approach
• Enjoy detailed work involving systems, processes, and reporting
• Can work well as part of a team but also manage your own workload
• Are flexible, able to juggle multiple tasks, and respond quickly to stakeholder needs
• Are motivated to learn, grow, and adapt in a changing environment
• Are naturally curious and enjoy problem‑solving
• Communicate confidently with people at all levels

• Experience working with multiple sickness schemes, reconciliations, and both salaried and zero‑hour contracts
• Comfortable working in a dynamic, fast‑changing environment
• Experience supporting payrolls of 1,000+ employees

• Ideally CIPP qualified or working towards it

• Intermediate Excel skills
• Proficient in Microsoft Office applications
• Experience with cloud‑based Oracle systems (desirable)

• Excellent attention to detail
• Ability to work to strict deadlines

You’ll build strong working relationships across HR, key stakeholders, and operational teams, ensuring accurate advice is given and improving overall customer understanding.

• £26,650 per annum
• 22 Days Holiday + Bank Holidays
• 2 Life Assurance
• Pension Scheme
• Hybrid flexible working (3 days in our Sutton Coldfield office)

If this sounds like the right role for you and you're excited to make a data‑driven impact in a purpose‑led organisation, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

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Together, our goal is simple: to…