Regional Operations Manager

Role: Regional Operations Manager

Reporting to: Regional Director

Contract type: Full Time Permanent

Cera is the UK's largest Health Tech company and one of Europe's fastest-growing businesses – harnessing preventative technology and AI to take care out of Britain's hospitals and into patients' homes. Our 10,000 carers and nurses deliver around 2.5 million patient home visits a month – a volume greater than all A&E attendances across England.

Cera is now Europe's largest Health Tech company and one of its fastest-growing businesses, with circa $500 million in annualised revenues, and 150-fold growth over the past five years. Cera has also gathered the largest home healthcare dataset in Europe, powering the development of cutting-edge AI products that have reduced hospitalisations by up to 70%, saving the UK Government and NHS more than £1 billion to date.

The UK's Number 1 ranked Health Tech company, Cera's pioneering approach has been recognised by numerous industry awards including a Newsweek AI Impact Award, the UK Tech Awards' Tech for Good Prize, Health Tech Digital's Best Use of Artificial Intelligence, the Deloitte Fast 50 and EY's prestigious UK Entrepreneur of the Year Award 2024. Cera was recently recognised by TIME Magazine as one of the World's Top Health Tech Companies, and has been recognised as the Number 1 Healthcare AI Company for 2025.

The Regional Operations Manager plays a pivotal role in ensuring the delivery of high quality care services across a portfolio of branches that reflect Cera's values, mission and purpose.

This role will involve regular travel across your area, being a visible presence and actively engaging and supporting branches to ensure operational and financial performance.

This role is responsible for overseeing Registered Managers across the portfolio, ensuring that all services meet contractual obligations, regulatory compliance / quality standards, remain financially viable, and are people driven.

• Oversee day-to-day operations across multiple branches, ensuring consistency and high quality service delivery aligned with company standards.
• Monitor service performance including care hours, utilisation, staff turnover, and client satisfaction.
• Conduct regular branch visits, audits, and operational reviews, driving performance improvement initiatives across the region where needed.
• Identify operational risks and implement corrective action plans.
• Support service mobilisation, new package set-ups, and contract implementations.
• Identify new business opportunities and partnerships to expand the organisation's presence in the region.
• Support marketing and community engagement activities to strengthen brand awareness and service uptake.
• Support digital transformation and operational efficiency projects.
• Maintain awareness of sector trends and legislation to inform regional operations and service development.
• Provide branch leadership cover in the absence of a Registered Manager (vacancy or long term absence), to include regulatory registration.

• Drive financial targets, manage area budgets, monitor expenditures, and maximise profitability.
• Monitor revenue, gross margin, and cost control across branches, implementing recovery plans where and when required.
• Support branches to grow care hours while maintaining sustainable margins.
• Contribute to tender pricing and contract negotiations.
• Oversee area performance reporting including compliance, and financial data to identify trends, presenting insights to operational leadership, and implementing data-driven action plans to drive continuous improvement and achieve targets.

• Lead, motivate, and support Registered Managers and branch teams, promoting a positive culture of inclusivity, accountability, engagement, and continuous improvement.
• Foster a positive workplace culture that supports staff wellbeing, engagement, and retention.
• Oversee recruitment and workforce planning to maintain safe staffing levels and ensure teams are skilled, competent, and able to deliver high quality care.
• Conduct performance reviews and implement development plans, supporting succession planning and growth within the region.
• Manage any underperformance within teams in line with HR policies.

• Quality and governance within each branch to be in line with our values, regulations and best in class industry standards
• Employees must promote a culture of effective…